Opella logo
CEE Customer Performance Lead
full-timeCapital City of Prague, Kyiv, Warsaw, Budapest, Bucharest

Summary

Location

Capital City of Prague, Kyiv, Warsaw, Budapest, Bucharest

Type

full-time

Explore Jobs

About this role

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites, and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

About the Job

CEE Performance Lead will be responsible for designing, developing, and implementing the CEE net revenue management strategy across key pillars. This role ensures the effective implementation of Commercial Policies, Pricing Strategies, and Product and Customer mix at both the zone and country levels to drive profitable business acceleration. The CEE Performance Lead will laverage data insights and trends to ensure profitable growth of customers and categories, while continuously seeking new growth opportunities. Moreover, the person on this position will lead a team of Customer Performance Manager across CEE countries, driving their growth and impact, while presenting Challenger Mindset behaviors.

Key responsibilities

Customer and Channel Mix

  • Develop and execute channel strategy to achieve business objectives.

  • Drive the route-to-market strategy (channel and customer segmentation).

  • Drive a commercial conditions aligned with the Commercial Policy.

  • Drive efficient incentive strategies across channels and portfolio.

  • Establish best in class  JBPs with clients in CEE markets.

  • Drive continuous improvement in RMG by conducting programs and processes of change.

  • Cooperate with internal and external auditors.

  • Engage with regional and global projects.

  • Ensure compliance with company policies and procedures.

Customer Promotional Effectiveness

  • Develop a promotional framework per brand/channel/customer aligned with the brand strategy.

  • Translate brand price positioning into channel/customer pricing and promotional activities.

  • Continuously improve promotional ROI and boost sell-out.

  • Identify trade spend inefficiencies and work closely with KAM to optimize them.

  • Jointly develop and implement customer strategies with the Commercial Team to maximize performance

  • Monitor channel performance, providing insights and recommendations for improvement.

  • Build and manage  customer analytical dashboards.

Customer Capability Growth

  • Build a team that collaborates with the commercial team in planning and executing sales campaigns that effectively respond to consumer needs.

  • Enable your team to develop strong partner business.

  • Establish an operational rhythm to increase the effectiveness of collaboration with customers.

  • Oversee the commercial planning process within the JBP process (annual and quarterly).

  • Monitor financial KPIs (ROI, GTN, Customer P&L).

  • Analyze market trends and competitor activities to identify new business opportunities and strengthen market position.

  • Design and deploy analytics tools and procedures to identify and capitalize on revenue growth opportunities.

Requirements

  • Minimum 5 years’ experience in Revenue Management in pharma

  • University degree in econometrics, economics or engineering

  • Highly collaborative with all cross functional partners

  • Strong analytical thinking

  • Excellent Excel knowledge as a must

  • Fluent in English

  • Experience in leading multi-market teams and driving performance

  • Experience in shaping and building organizational culture — promoting collaboration, accountability, and a growth mindset across markets.

  • Local market experience is a must.

Why us?

  • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

  • Access to internal recruitment and development libraries - you can create your own career path within Opella; your professional development will be supported purposefully

  • Flexible home office policy, with a possibility to work up to 2 days of time from home

  • An attractive package of benefits, including car

  • Employee Assistance Program (mental health support, legal and financial consulting)

  • Gender neutral paid parental leave as well as volunteer days.

 

#LI-HYBRID

Other facts

Tech stack
Revenue Management,Analytical Thinking,Collaboration,Commercial Policy,Pricing Strategies,Customer Mix,Promotional Effectiveness,Market Trends,Financial KPIs,Data Insights,Team Leadership,Operational Rhythm,Sales Campaigns,Customer Strategies,Business Opportunities,Analytics Tools

About Opella

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

As a globally certified B Corp company, we are active players in the journey towards healthier people and planet.

Find out more about our mission on our website.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Retail Health and Personal Care Products

What you'll do

  • The CEE Performance Lead is responsible for designing and implementing the net revenue management strategy across key pillars, ensuring effective commercial policies and pricing strategies. This role also involves leading a team of Customer Performance Managers to drive growth and impact in the CEE region.

Ready to join Opella?

Take the next step in your career journey

Frequently Asked Questions

What does a CEE Customer Performance Lead do at Opella?

As a CEE Customer Performance Lead at Opella, you will: the CEE Performance Lead is responsible for designing and implementing the net revenue management strategy across key pillars, ensuring effective commercial policies and pricing strategies. This role also involves leading a team of Customer Performance Managers to drive growth and impact in the CEE region..

Why join Opella as a CEE Customer Performance Lead?

Opella is a leading Retail Health and Personal Care Products company.

Is the CEE Customer Performance Lead position at Opella remote?

The CEE Customer Performance Lead position at Opella is based in Capital City of Prague, Prague, Czechia and Kyiv, Ukraine. Contact the company through Clera for specific work arrangement details.

How do I apply for the CEE Customer Performance Lead position at Opella?

You can apply for the CEE Customer Performance Lead position at Opella directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Opella on their website.