OG
Duty Manager
full-time•Vancouver•$0k - $0k
About this role
Job Description:
Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Duty Manager, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for. This position reports to the Front Desk Manager and must be available on the weekend.
Perks and Benefits:
- Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
- Continuous learning opportunities with an annual educational allowance.
- Generous referral program ranging from $500-$2,500 depending on business need.
- Regular consistent team building activities and events.
- Discounts to local amenities and vendors.
- Discounted hotel stays in multiple locations through our Hospitality offerings.
What You Will Do
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
- In Charge of supervising, training, and disciplining guest services staff as needed
- Responsible for scheduling Guest Service desk
- Assists and supports all guest services agents to ensure completion of their assigned duties
- Serves as direct support for the Operations Manager
- Provides supervisor support Guest reception, operational duties for these areas
- Shows Initiative, provides problem solving, staff training, and team leading
- Responsible for consistently offering professional, friendly, and engaging service
- Monitors and updates guest or resident accounts
- Communicates guests or resident facility events and/or repairs
- Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members
- Reviews arrival, departures and VIPs, including room allocations, amenities and special requests
- Integrates and trains new and tenured employees, providing support for skills development
- Follows and enforces departmental policies, procedures, and service standards
- Available for weekend support for Guest Services team
- Ensures that the Front of House and Back of House remains clean and organized
- Assists GSM and Leasing department with rent collection, and incidental fees
- Ensures guest or residents have paid rent
- Coordinates and prepares daily operation packages
What You Bring
- Available/flexible to work on the weekend when it is needed
- High school diploma or GED
- Bachelor’s degree in business administration, hospitality management, or hotel management
- 5 years experience in hotel management
- A proven track record of being able to lead a team and multitask
- An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience
- Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
About the Company
Level Hotel
Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.
Salary Range:
$25 - 27 Per Hour
About The Company:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
What you'll do
- The Duty Manager handles all guest interactions with high professionalism, resolves complaints, and responds accurately to inquiries while providing direct support to the Operations Manager. This role involves supervising, training, and disciplining guest services staff, managing schedules, and ensuring operational duties are completed efficiently.
About Onni Group of Companies
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North American cities such as Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver.
We’ve constructed over 12,000 new homes, own and manage more than 6,200 rental apartments, built more than 9.5 million square feet of office, retail, and industrial space, and have an additional 24 million square feet of space in different phases of development. Employing thousands of people across North America, Onni is one of the continents largest and most established developers of real estate.
It’s our more than 50-year track record of delivering award-winning, high quality developments that makes Onni a trusted brand. At Onni, we understand that our business is dependent upon our customers and the communities we serve. It is why we believe so strongly in planning for the future and giving back to those communities through long-lasting relationships that span over generations.
We believe the culmination of our passion for building world-class urban communities, quality design, innovation and sustainability, yields exceptional communities and experiences where our customers live, work, and play. It’s our commitment to living well. It’s a celebration of community, today and for the future.
Ready to join Onni Group of Companies?
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Frequently Asked Questions
What does Onni Group of Companies pay for a Duty Manager?
Onni Group of Companies offers a competitive compensation package for the Duty Manager role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Duty Manager do at Onni Group of Companies?
As a Duty Manager at Onni Group of Companies, you will: the Duty Manager handles all guest interactions with high professionalism, resolves complaints, and responds accurately to inquiries while providing direct support to the Operations Manager. This role involves supervising, training, and disciplining guest services staff, managing schedules, and ensuring operational duties are completed efficiently..
Is the Duty Manager position at Onni Group of Companies remote?
The Duty Manager position at Onni Group of Companies is based in Vancouver, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Duty Manager position at Onni Group of Companies?
You can apply for the Duty Manager position at Onni Group of Companiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.