Technical Account Manager
full-time•San Francisco
About this role
<h5>About the Company</h5><p>Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.</p><h5>About the Role</h5><p>They are looking for an experienced Technical Account Manager to support and manage their merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English, and the ability to work closely with merchants, product, tech, and compliance teams.</p><h5>Responsibilities</h5><ul><li><p>Manage day-to-day communication with existing merchants.</p></li><li><p>Act as the primary technical point of contact during integration, onboarding and post-launch support.</p></li><li><p>Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.</p></li><li><p>Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.</p></li><li><p>Monitor client activity, identify issues proactively, and escalate when needed.</p></li><li><p>Maintain accurate documentation, integration notes, and CRM updates.</p></li><li><p>Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.</p></li></ul><h5>Obligatory</h5><ul><li><p>2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar.</p></li><li><p>Strong English.</p></li><li><p>Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.</p></li><li><p>Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).</p></li><li><p>Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).</p></li><li><p>Strong communication, problem-solving, and prioritization skills.</p></li><li><p>Ability to work independently and take full ownership of merchant success.</p></li></ul><h5>Preferably</h5><ul><li><p>Experience in crypto payments or blockchain networks (TRON, ETH, BTC).</p></li><li><p>Understanding of conversion flows, crypto/fiat rates, and operational risk.</p></li><li><p>Experience working with high-risk industries (iGaming, Forex).</p></li></ul>
What you'll do
- The Technical Account Manager will manage day-to-day communication with existing merchants and act as the primary technical point of contact during integration and support. They will coordinate with internal teams to resolve issues and assist merchants with technical aspects of payment flows and integrations.
About OnHires
Global recruitment & staffing for fast-growing companies
We are a global recruitment agency that helps businesses scale by hiring talented tech & creative specialists.
Our Mission
To connect great companies with even greater talent.
Our Vision
To be the leading partner that clients and candidates always choose to connect with.
Our Approach
We are goals driven team, where culture is more important than formal processes.
We have built a work environment that nurtures growth and true teamwork. There is nothing as satisfying as learning and celebrating successes together!
Once you get to know us, you’ll know where this drive and energy come from.
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Frequently Asked Questions
What does a Technical Account Manager do at OnHires?
As a Technical Account Manager at OnHires, you will: the Technical Account Manager will manage day-to-day communication with existing merchants and act as the primary technical point of contact during integration and support. They will coordinate with internal teams to resolve issues and assist merchants with technical aspects of payment flows and integrations..
Is the Technical Account Manager position at OnHires remote?
The Technical Account Manager position at OnHires is based in San Francisco, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Account Manager position at OnHires?
You can apply for the Technical Account Manager position at OnHires directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.