Solution Engineer
full-time•San Francisco
About this role
<h5><strong>About the Company</strong></h5><p>Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.</p><h5>Responsibilities</h5><p><strong>Pre-Sales & Demo</strong></p><ul><li><p>Deliver high-quality product demos to prospects and clients.</p></li><li><p>Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle.</p></li><li><p>Translate business requirements into technical recommendations for clients.</p></li></ul><p><strong>Integrations & Go-Live</strong></p><ul><li><p>Lead the full technical onboarding process for their clients.</p></li><li><p>Review and validate integration designs, API flows, and implementation approaches.</p></li><li><p>Work directly with client developers to ensure smooth, correct, and efficient integration.</p></li><li><p>Own the go-live process, from first call to successful production launch.</p></li><li><p>Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows.</p></li></ul><h5>Technical Expertise</h5><ul><li><p>Become an expert in their API, documentation, architecture, and workflows.</p></li><li><p>Translate complex technical concepts into clear, actionable guidance for non-technical clients.</p></li><li><p>Investigate, troubleshoot, and resolve integration-related issues.</p></li><li><p>Collaborate with internal product & engineering teams to escalate or resolve technical blockers.</p></li></ul><h5>Client Support & Success</h5><ul><li><p>Act as the primary technical point of contact for clients during onboarding and integration.</p></li><li><p>Support Technical Account Managers with technical clarifications and operational questions.</p></li><li><p>Advise customers on best practices for crypto payment infrastructure, security, and integrations.</p></li><li><p>Ensure that every client receives a professional, structured, and reliable technical experience.</p></li></ul><h5>Vendor & Partner Coordination</h5><ul><li><p>Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.</p></li><li><p>Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.</p></li></ul><h5>Obligatory</h5><h5>Mandatory Experience</h5><ul><li><p>Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment.</p></li><li><p>Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure.</p></li><li><p>Strong background in client-facing roles, pre-sales, and technical support.</p></li><li><p>Ability to read, understand, and explain API documentation.</p></li><li><p>Demonstrated ability to manage technical integrations end-to-end.</p></li></ul><h5>Skills & Competencies</h5><ul><li><p>Perfect English — written and verbal.</p></li><li><p>Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.</p></li><li><p>Strong problem-solving ability with a structured and analytical approach.</p></li><li><p>High ownership mindset: able to drive integrations to completion without micromanagement.</p></li><li><p>Ability to operate in a fast-paced, high-expectation environment.</p></li><li><p>Professionalism, reliability, and a positive, solution-oriented mindset.</p></li></ul>
What you'll do
- The Solution Engineer will deliver high-quality product demos, support technical onboarding, and ensure smooth client integrations. They will also act as the primary technical point of contact and advise clients on best practices.
About OnHires
Global recruitment & staffing for fast-growing companies
We are a global recruitment agency that helps businesses scale by hiring talented tech & creative specialists.
Our Mission
To connect great companies with even greater talent.
Our Vision
To be the leading partner that clients and candidates always choose to connect with.
Our Approach
We are goals driven team, where culture is more important than formal processes.
We have built a work environment that nurtures growth and true teamwork. There is nothing as satisfying as learning and celebrating successes together!
Once you get to know us, you’ll know where this drive and energy come from.
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Frequently Asked Questions
What does a Solution Engineer do at OnHires?
As a Solution Engineer at OnHires, you will: the Solution Engineer will deliver high-quality product demos, support technical onboarding, and ensure smooth client integrations. They will also act as the primary technical point of contact and advise clients on best practices..
Is the Solution Engineer position at OnHires remote?
The Solution Engineer position at OnHires is based in San Francisco, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Solution Engineer position at OnHires?
You can apply for the Solution Engineer position at OnHires directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.