About this role
Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.
We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.
Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Position Overview:
The Specialty Retail Pharmacy Technician supports the dispensing and management of specialty medications with an emphasis on oncology and other complex disease states. This role is responsible for providing high- quality patient care, exceptional customer service, and accurate processing of physician orders. The technician works closely with pharmacists, oncology clinics, insurance providers, and patients to ensure timely access to specialty therapies while adhering to regulating, safety, and payer requirements.
Desired/Required Qualifications:
Education:
High School Diploma, some college preferred with an aptitude for mathematical calculation.
Michigan Pharmacy Technician Licensure required
Specific skills & abilities:
Retail pharmacy, claim reconciliation or accounting background helpful.
Schedule: Monday - Friday 8:30am-5:00pm
Primary Duties and Responsibilities:
Accurately enter and process physician orders in QS-1NRX environment, including specialty and oncology medications.
Review patient profiles for allergies, duplicate therapies, prior authorizations, and potential drug interactions for pharmacist review.
Assist in the coordination of oncology specialty medications, including oral oncolytics, supportive care therapies, and limited distribution drugs.
Communicate with oncology clinics, infusion centers, and provider offices to obtain prescriptions, refills, clarifications, and required documentation.
Maintain detailed and compliant documentation related to specialty prescriptions, payer requirements, and patient communications.
Provide high-touch customer service to patients and caregivers, including education on refill processes and delivery coordination
Handle inbound and outbound telephone communications to resolve patient, provider, and insurance-related inquiries efficiently.
Assist with inventory control, including ordering, receiving, tracking lot numbers, expiration dates, and maintaining cold-chain requirements when applicable.
Ensure accurate handling of pharmaceuticals, packing slips, invoices, and specialty medication storage standards.
Enter customer purchases into the Point-of-Sale system and ensure claims are filed correctly.
Accept and process telephone and written prescriptions in compliance with state and federal regulations.
Support adherence programs, refill reminders, and follow-up activities as directed.
Maintain HIPAA compliance and adhere to all pharmacy policies, procedures, and regulatory standards.
Perform other duties as assigned to support pharmacy operations.
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Specialty Retail Pharmacy Technician supports the dispensing and management of specialty medications, focusing on oncology. Responsibilities include processing physician orders, coordinating medications, and providing customer service to patients and caregivers.
Ready to join OneOncology?
Take the next step in your career journey