About this role
OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.
Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.
Job Description:
The Patient AR Specialist works actively to resolve all patient inquiries and balances. This position works closely with the Financial Counselor, Patient Advocates, and Insurance Collectors to ensure patient balances are resolved effectively.
Responsibilities:
Review and work aging report daily, focus on highest balances.
Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
Generates patient statements as needed.
Call patients to address account balances.
Send letters to patient on delinquent balances.
Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
Track and respond to incoming and outbound calls to patients.
Set up payment arrangements on account when requested.
Works with patients to gather financial information to assist in the application process of qualifying patients for assistance.
Post discounts to uninsured patient accounts daily.
Facilitate Probate cases for deceased patients with estates.
Flag accounts in bankruptcy and adjust system settings to ensure compliance.
Provide itemized statements upon request.
Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
Return all messages within 24 hours.
Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
Works patient correspondences and mail return promptly
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
Required Qualifications:
High School diploma or equivalent required.
Previous Patient Collections experience preferred.
Previous Customer Service or Call Center experience preferred.
Essential Competencies:
Attendance is an essential job function.
Previous Customer Service or Call Center experience preferred.
Excellent customer service skills
Working knowledge of billing, HCPCS, CPT and ICD codes
Previous patient collections experience preferred.
Ability to work effectively with all levels of management and other colleagues, demonstrating •initiative, mature judgment, and customer service orientation.
Effective verbal and written communications, including active listening skills.
Exceptional Multi-tasking, organizational skills and superb attention to detail.
Proficient in the use of computer applications, (MS Word, Excel, Outlook)
Bilingual (Spanish) strongly preferred.
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Patient AR Specialist resolves patient inquiries and balances, working closely with Financial Counselors and Patient Advocates. Responsibilities include reviewing aging reports, generating patient statements, and setting up payment arrangements.
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