About this role
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.
If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!
Job Description:
Office Lead
Location: Newburgh, NY
Job Summary
The Office lead is responsible to assist in the day-to-day operations and support the Practice Administrator by supporting the physicians, clinical and administrative staff to achieve operational goals. This role involves supervising staff, optimizing workflows, maintaining regulatory compliance, and enhancing patient satisfaction. Serving as a key liaison between physicians, staff, and external stakeholders, the Office Lead will assist in the overall success of the practice by supporting the Practice Administrator to maintain overall operational efficiency and quality of care outcomes.
Key Responsibilities
Daily Operations Oversight:
Manage and coordinate the day-to-day administrative and operational activities of the practice to ensure seamless workflow and high-quality patient care.
Compliance & Risk Management:
Ensure strict adherence to healthcare regulations—including HIPAA, OSHA, and other relevant industry standards—and proactively manage risks to protect patients, staff, and the organization.
Interdepartmental Coordination:
Facilitate effective communication and daily office huddles to enhance collaboration among clinical, administrative, and leadership teams and to align on operational goals/maintain a unified practice environment.
Staff Management & Leadership
Team Development & Culture:
Assist in oversight of administrative and clinical staff while fostering a positive work culture that encourages continuous learning and professional development.
Performance Management & Scheduling:
Conduct regular performance evaluations, set clear objectives, and provide targeted coaching to maximize team productivity. Oversee scheduling to ensure optimal alignment of staffing with patient care needs.
Communication & Collaboration:
Act as the central liaison between clinical and administrative teams, facilitating robust communication and collaboration to ensure seamless operations and aligned objectives.
Patient Experience & Satisfaction
Strategic Patient Initiatives:
Implement comprehensive strategies to enhance overall patient satisfaction and experience.
Service Recovery:
Manage patient complaints proactively by establishing and executing effective service recovery protocols to resolve issues promptly.
Welcoming Environment:
Ensure a friendly, efficient, and supportive front office environment that contributes to a positive patient experience.
Other duties may be assigned as needed or required.
What we offer:
Salary: 65,000 annually based on experience and education
Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Office Lead is responsible for managing day-to-day operations and supporting the Practice Administrator, ensuring operational efficiency and quality patient care. This includes supervising staff, optimizing workflows, and enhancing patient satisfaction.
Ready to join OneOncology?
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