Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

A nonexempt position providing patients with safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and or oversight of a direct supervisor (LPN and or RN).

ESSENTIAL FUNCTIONS:

• Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores.
• Completes “rooming” process including escorting patient to exam room
• Reviews medication lists and preferred pharmacy information with patient and enters/ updates in Electronic Medical Record (EMR) at each encounter
• Reviews patient allergies and updates in EMR at each encounter
• Reviews health histories and other assigned historical information with patients since last visit and updates in EMR at each encounter.
• Completes all assigned /required screening questionnaires and records data in EMR
• Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient work flow
• Reviews need for prescriptions /refills at each encounter. Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
• Calls patients with lab results and any appropriate instructions, at the direction of the provider and under the supervision of an LPN/RN
• Assists with telephone triage by screening incoming calls /voicemails, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to authorized/approved protocols/decision making trees/algorithms
• Assists with provider performed procedures/exams/acts as a chaperone (i.e. bone marrow biopsies, skin biopsies, etc.)
• Assists in the treatment rooms with vital signs, comfort rounds, assigning chairs, etc.
• Assists with nursing evaluations under the supervision of an LPN/RN
• Prepares and administers approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
• Accesses drug cabinets and assists with completion of daily/weekly/monthly activities under the supervision of an LPN/RN
• Accesses and flushes implanted ports, after competency validation, under the supervision of an LPN/RN
• Collects laboratory specimens
• Performs simple dressing changes under the supervision of an LPN/RN
• Assists with patient education as outlined /approved by the provider or under the supervision of an LPN/RN
• Removes flushed peripheral IV catheters, after competency validation, under the supervision of an LPN/RN
• Verifies accuracy of or works collaboratively with front office staff to schedule appointments and or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
• Assists with completing forms for patients (i.e. FMLA, Disability, Prior Approval, etc) according to TO policies.
• Assists with insurance pre-authorizations for scheduled visits, referrals and or medications
• Stocks exam rooms and/or infusion room to meet daily needs.
• Prepares and maintains supplies and equipment for clinic
• Informs direct supervisor of clinic needs and concerns related to the work environment.
• Participates on committees as it is requested of him/her.
• Attends all mandatory in services and meetings.
• Completes all required/assigned training, continuing education. Competency validations on time
• Adheres to TO policies, procedures, standards.
• Perform additional duties as assigned by management.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.
• Knowledge of organization policies, procedures systems.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Skill in venipuncture.
• Skill in customer service, i.e. answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Graduate of Medical Assistant Training Program and Current Medical Assistant Certification strongly preferred
• 6 months experience in a health-care related field or CMA/CCMA certification
• Current TO approved BLS provider card required within 3 months of hire