About this role
Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.
Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.
Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
SCOPE: The Guest Services Receptionist services as the first point of contact for patients, families, and visitors at Mary Bird Perkins Cancer Center. The role is responsibility for creating a welcoming and compassionate environment, ensuring an exceptional patient experience form arrival to departure. The Receptionist provides information, directions, assistance with transportation and appointments, and coordinates with clinic and support teams to meet individual patient needs.
FUNCTIONS:
1. Greet and assist guests upon arrival in a professional and friendly manner
2. Assist guests with verifying appointment/ meeting details and presenting to the correct location
3. Respond promptly to patient inquires and concerns, escalating to the appropriate contact when necessary
4. Monitor and manage lobby and waiting area environments to ensure comfort and cleanliness
5. Support other functions and special programs related to the patient experience
QUALIFICATIONS:
• High school diploma or equivalent
• Customer service experience required
• Healthcare customer service experience highly preferred
• Experience working with patients or vulnerable populations preferred
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Guest Services Receptionist serves as the initial point of contact for all patients, families, and visitors, focusing on creating a welcoming and compassionate environment from arrival to departure. This role involves providing essential information, directions, assistance with appointments, and coordinating with support teams to meet individual patient needs.
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