About this role
Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Job Purpose
The purpose of the Financial Counselor is to meet with new and established patients and discuss possible options and plans for their financial responsibilities.
Essential Job Functions
- Meet with all new patients to discuss and explain financial responsibilities.
- Offer financial advice and assistance to patients regarding medical bills.
- Act as liaison between patients and insurance companies; coordinate payments and answer questions from both parties.
- Appropriately document and report payment information.
- Update patient accounts and balances as necessary.
- Assist in making payment arrangements and inform patients of any available programs for assistance if needed.
- Meet with patients who have previous balances due that are not currently on payment arrangements or who fail to make payments as agreed. This will include self-pay as well as insured patients.
- Evaluate and explain patients’ insurance benefits in ways they understand.
- Other duties as assigned.
Qualifications
- Must be able to understand different insurance company policies and procedures and explain them thoroughly.
- Must have excellent communication skills, both oral and written.
- Must have excellent organizational skills.
- Must have basic understanding of computers and necessary software applications.
- Must have excellent customer service skills.
Education/Experience
- Must have a high school diploma or equivalent.
- Must have at least (3) years experience in medical billing office setting.
- Must have at least (1) year experience working with the general public.
Working conditions
This position works in the billing office of a busy medical oncology/hematology clinic. This person will have direct patient contact due to the nature of the position.
Physical requirements
This position requires that the employee be able to sit at a desk and work on a computer for up to eight hours a day. Some walking and standing will be required when completing certain tasks.
Direct reports
This position is not a supervisory position.
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Financial Counselor meets with new and established patients to discuss their financial responsibilities and offers assistance with medical bills. They act as a liaison between patients and insurance companies, coordinating payments and answering questions.
Ready to join OneOncology?
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