About this role
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office personnel, and routing messages as needed.
• Answers all incoming calls in a prompt, courteous and professional manner.
• Routes calls and messages appropriately, offering voice mail, paging or redirection of calls as needed.
• Follows standard operating procedures (SOPs) for obtaining pertinent information depending on nature of call.
• Presents a personable, resourceful approach to problem solving, as well as support and help to all callers.
• Greets patients/visitors and provides assistance as appropriate.
• Distributes simple outbound correspondence or copies of records as necessary.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician and clinical requests.
KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of medical terminology.
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to communicate clearly and professionally to callers and patients
• Ability to remain calm and defuse irate callers and patient by working with them to identify concerns
and properly direct calls.
• Ability to maintain confidentiality and exercise independent discretion and judgment.
• Ability to multi-task; enjoy fast-paced office with constantly changing demands while maintaining a positive attitude.
EDUCATION & EXPERIENCE:
• High School Diploma or Equivalent.
• Must be highly proficient in Microsoft Word, Outlook, and Excel, PowerPoint.
• Experience in the operation of multiple telephone lines/switchboard/console.
Other facts
About OneOncology
Tennessee Oncology is one of the nation’s largest community-based cancer care specialists and home to one of the leading clinical trial networks in the country.
Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high quality cancer care and the expertise of clinical research for all patients at convenient locations within their community and close to their home. To this day, our growing network of physicians and number of locations is based on this mission. In 2018, Tennessee Oncology joined OneOncology, a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the United States, as a founding practice partner.
Physicians specializing in gynecologic oncology, palliative care, radiation oncology, and health psychology comprise our group.
Tennessee Oncology provides a full range of diagnostic services, including oncology specific expertise in PET/CT and laboratory services. Clinic locations provide on-site chemotherapy treatments so that patients receive care in their community and close to their home.
Our physicians utilize the latest in molecular diagnostics and profiling to choose treatments specific to the genetics of your cancer.
Oncology research is the largest area of new drug development. Self -administered medications, those taken by mouth or injected by the patient, comprise approximately 40% of these investigative medications. Tennessee Oncology’s in house pharmacy, Park Pharmacy, stocks oncology and hematology medications not readily available at community retail pharmacies. A URAC accredited Specialty Pharmacy, Park provides insurance and benefits investigation, prior authorization services for insurance coverage, co-pay assistance through manufacturer or foundation programs, extensive medication education, and access to a pharmacist 24 hours a day, 7 days a week.
What you'll do
- The Customer Service Operator provides medical office support by answering incoming calls and routing them to appropriate personnel. They also greet patients and assist with inquiries while maintaining excellent customer service.
Ready to join OneOncology?
Take the next step in your career journey