About this role
Customer Support Advisor
Permanent | £26,200
We are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer Support Team.
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
What you’ll be doing
You’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently.
Customers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.
A little bit about you
🍦 Cool, calm, and collected, even when things are hectic
🗓 Ability to manage your own workload by being self-sufficient
⭐️ Strives to deliver exceptional service
😌 Great at handling complaints from frustrated or confused customers
😀 Just as good at putting a smile back on someone’s face
⭐️ Lovely to chat to, and confident on the phone.
Other facts
About One Utility Bill
We make bills as easy as they should be. Bundle your bills into one monthly payment, offer bills-inclusive packages to your tenants, or earn money while making utilities registration easy.
We also offer renewable energy as standard, amazing customer service and unlimited energy deals not available direct from suppliers.
Let’s talk utilities. Drop us a line at [email protected].
What you'll do
- You will engage with customers, addressing their issues and ensuring satisfaction. Your role involves resolving customer queries through live chats, phone calls, and emails efficiently.
Ready to join One Utility Bill?
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