Quality Analyst (SANTIAGO)
full-time•Santiago de los Caballeros
About this role
Company Overview:
One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.
Why Join Us?
At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:
Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.
JOB PURPOSE
Monitor, track, document, and analyze the quality of the work performed by the agents in the operations department. Making sure the development of agents through feedback and coaching processes. Ensure internal and regulatory compliance guidelines are being met across the organization
RESPONSIBILITIES/KEY RESULTS
The QA is a member of the QA & Compliance Department reporting directly to the QA & Compliance Supervisor. As a support department to the operations, the primary responsibility of such role is to ensure that each agent is working accordingly to the quality guidelines established and the compliance of the processes & procedures in the company.
- Audit, track, document, and analyze the quality of the work performed by the operations agents
- Evaluate compliance with quality guidelines, processes, and procedures established
- Ensure adherence and accomplishment of all Quality Standards, as well as other regulatory requirements/guidelines
- Provide QA supervisor with developmental feedback
- Communicate and report to the QA Supervisor any trends arising within the operations agents
- Participate in the daily, weekly, or monthly calibration sessions as needed
- Assist other departments in quality and/or compliance-related requests
- Support QA & Compliance Supervisor with the department’s day-to-day operations
Qualifications & Experience
- 1 years experience within the call center industry
- Preferably experience Quality Assurance area
- Preferably experience in a leadership role
- Basic Excel knowledge
- Intermediate to advanced English
Desired Skills
- Self-starter with high energy
- Enjoys working in a fast-paced environment
- Exhibit a positive teamwork attitude
- $220 DOP / H + Perfect attendance Bonus
- Private medical insurance plan
- Growth Opportunities
- Great work environment
- Monthly integration events
What you'll do
- The primary responsibility is to monitor, track, document, and analyze the quality of work performed by operations agents, ensuring adherence to established quality guidelines and compliance procedures. This role also involves developing agents through feedback and coaching processes while ensuring internal and regulatory compliance is met across the organization.
About One Park Financial
One Park Financial helps small business owners access working capital. Through our own direct experience, we understand the strengths and needs of entrepreneurs and owners of smaller businesses and the challenges they face when searching for funding options. We believe everyone deserves a chance to succeed and own their dreams – on their own terms. And we know that small and mid-sized businesses are critical to the well-being of their communities and the financial strength of our nation.
Voted TOP WORKPLACE 2017, 2018, 2019, 2020, 2021 and 2022 in South FL!
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Frequently Asked Questions
What does a Quality Analyst (SANTIAGO) do at One Park Financial?
As a Quality Analyst (SANTIAGO) at One Park Financial, you will: the primary responsibility is to monitor, track, document, and analyze the quality of work performed by operations agents, ensuring adherence to established quality guidelines and compliance procedures. This role also involves developing agents through feedback and coaching processes while ensuring internal and regulatory compliance is met across the organization..
Is the Quality Analyst (SANTIAGO) position at One Park Financial remote?
The Quality Analyst (SANTIAGO) position at One Park Financial is based in Santiago de los Caballeros, Santiago, Dominican Republic. Contact the company through Clera for specific work arrangement details.
How do I apply for the Quality Analyst (SANTIAGO) position at One Park Financial?
You can apply for the Quality Analyst (SANTIAGO) position at One Park Financialdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.