OC
Customer Service Representative
full-time•Pasig
About this role
About the job
Opportunities available for Ortigas Site
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone,
- Provide knowledgeable answers to questions about product, pricing and availability
- Outbound
- Responding to customer inquiries
- Resolving customer issues
- Providing product/service information
- Handling customer transactions
- Maintaining customer records
- Escalating complex issues
- Demonstrating empathy and patience
- Identifying opportunities for improvement
- Providing feedback and suggestions
- Maintaining knowledge base
Qualifications
- At least 1 year BPO experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Amenable to work onsite
OTHERS - Fix weekend off
- Monthly incentive
What you'll do
- The Customer Service Representative will communicate with customers via phone, providing knowledgeable answers to inquiries and resolving issues. They will also maintain customer records and identify opportunities for improvement.
About One Contact Center
Founded in 2000, One Contact Center pioneered the offshore outsourcing solution in the Philippines. With over 1,700 workstation capacities operating on a 24/7/365 basis, One Contact Center has become one of the leading providers of outsourced customer care and back-office solutions. OCC’s outsourcing business model has helped many businesses improve customer happiness, brand loyalty and retention while reducing their overall costs.
Our corporate office is located in Van Nuys, California with an operating center located in a first-class office building in Ortigas, Manila, Philippines. Our office has 100% secure setup, redundant power supplies, a cooling system, bandwidth and office hardware. We are a cloud-based organization with minimal points of failure in our operation.
To learn more about what we do, visit: https://www.onecontactcenter.com/
For business tips, blogs, and insider news, check out One Contact Center’s other corporate channels:
https://www.facebook.com/onecontactcenter
https://twitter.com/1contactcenter/
https://onecontactblogs.wordpress.com/
Ready to join One Contact Center?
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Frequently Asked Questions
What does a Customer Service Representative do at One Contact Center?
As a Customer Service Representative at One Contact Center, you will: the Customer Service Representative will communicate with customers via phone, providing knowledgeable answers to inquiries and resolving issues. They will also maintain customer records and identify opportunities for improvement..
Is the Customer Service Representative position at One Contact Center remote?
The Customer Service Representative position at One Contact Center is based in Pasig, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at One Contact Center?
You can apply for the Customer Service Representative position at One Contact Centerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.