About this role
Location
Omni Bedford Springs Resort & Spa
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.
Job Description
The Guest Services Agent (Valet) is responsible for providing friendly and efficient service during the arrival and departure process for guests, including greetings, parking and retrieval of vehicles, delivery and storage of luggage and complete attention and assistance to all guests.
Responsibilities
ESSENTIAL FUNCTIONS:
- Warmly greeting all guests
- Assisting guests with luggage
- Completing parking forms to include physical vehicle inspection
- Parking guest’s vehicles in a safe manner
- Retrieval of vehicles in an urgent manner
- In-room deliveries of amenities.
HOTEL SPECIFIC FUNCTIONS:
- Delivery of newspapers and express check-out folios to guestrooms
- Staging cars for departures
- Keeping guest’s keys secure at all items
- Ample knowledge of property layout, activities, outlets and hours of operation
MARGINAL FUNCTIONS:
- Respond to any reasonable task as assigned by supervisor or manager
- Assist in other departments as needed
- Attend monthly departmental meetings
TOOLS/EQUIPMENT:
- Radios and earpieces
- Pens and paper; Luggage/valet tags; key cabinet and locks
- Golf carts
Qualifications
- High School graduate or equivalent; Two years of college education preferred
- must be 21 and over.
- Must be able to work PM Shift.
- Valid drivers’ license and clean driving record; ability to learn to drive manual vehicles
- Experience in the hospitality industry preferred
- Excellent oral and communication skills; excellent customer service skills
- Willingness to work flexible schedule including mornings, nights, holidays and weekends; comfortable standing for long periods of time and handling all types of weather conditions
Other facts
About Omni Hotels & Resorts
Make memories at our refreshing desert oasis. Our resort is built around two legendary golf courses, this AAA Four Diamond Resort offers guests a world-class spa, lighted tennis courts, two sparkling pools, three restaurants and award-winning service. Add irresistible cuisine, fine amenities and unforgettable desert sunsets, and you have an experience only Omni Tucson National Resort can deliver.
For decades, we’ve enjoyed hosting prestigious PGA Tour events where legendary champions such as Nicklaus, Trevino and Palmer have graced the fairways and battled for glory. The addition of the Sonoran Course, impeccably designed by TOUR champion and Ryder Cup captain, Tom Lehman, has created a truly dynamic golf experience.
Nestled inside the majestic desert oasis, guests can indulge, relax or re-connect at the award-winning Spa at Omni Tucson National, a Forbes rated 4-star spa. Rejuvenate your body and soul with one of our signature treatments or massages in our 13,000-square-foot spa or keep yourself fit in our state-of-the-art fitness center. No matter your health regimen, we'll help you stay on track and have fun along the way.
Omni Hotels & Resorts creates genuine, authentic experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications.
What you'll do
- The Guest Services Agent (Valet) is responsible for providing friendly and efficient service during the arrival and departure process for guests. This includes greeting guests, parking and retrieving vehicles, and assisting with luggage.
Ready to join Omni Hotels & Resorts?
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