About this role
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
To handle all administrative duties as required by Executive Office, Human Resources and the General Manager. Supports the Executive Operating Committee, the General Manager, the Director of Human Resources, Director of Rooms and the Director of Food & Beverage.
Responsibilities
- Assistant to the General Manager, Director of Human Resources, Director of Rooms and Director of Food & Beverage
- Supports the Executive Committee
- Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to corporate office
- Handles confidential material and information, daily distribution of the mail, daily check deposit of accounts receivables
- Responsible for maintenance of the mail room
- Manage day-to-day guest relations and corporate guest relations, all external guest correspondence, and internal communications, including daily Medallia Reports, ELMER, Synergy input and reports, and guest alerts, and responding to review sites (Trip Advisor/Google/etc.)
- Maintain guest relations files and ensures that all information is included in file, i.e. guest correspondence, letters, fax, emails, information, guest folios, gift certificates, etc.
- Maintain Gift Certificate Log to include value, purpose, date issued, and date redeemed
- Upload all necessary Service Scorecard backup monthly to the hub
- Coordinate all travel arrangements including reservations, transportation, amenities, and in-house meetings and events for VIP’s, corporate and ownership visits
- Create and modify reservations in Opera as directed by Executive committee
- Send amenities and welcome cards to VIP’s and special guests as directed
- Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
- Maintain hotel licenses, permits, contracts and certificates of insurance
- Involved in associate events and activities’ committees within the hotel
- Perform other duties as assigned by management
Qualifications
- Minimum of 2 years experience in an administrative role
- Hotel experience preferred
- Education – Associate Degree
- Skills; Proficient in Microsoft Office Suite ( Word, Excel, PowerPoint and Outlook)
- Must be able to type a minimum of 40 wpm.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Other facts
About Omni Hotels & Resorts
Make memories at our refreshing desert oasis. Our resort is built around two legendary golf courses, this AAA Four Diamond Resort offers guests a world-class spa, lighted tennis courts, two sparkling pools, three restaurants and award-winning service. Add irresistible cuisine, fine amenities and unforgettable desert sunsets, and you have an experience only Omni Tucson National Resort can deliver.
For decades, we’ve enjoyed hosting prestigious PGA Tour events where legendary champions such as Nicklaus, Trevino and Palmer have graced the fairways and battled for glory. The addition of the Sonoran Course, impeccably designed by TOUR champion and Ryder Cup captain, Tom Lehman, has created a truly dynamic golf experience.
Nestled inside the majestic desert oasis, guests can indulge, relax or re-connect at the award-winning Spa at Omni Tucson National, a Forbes rated 4-star spa. Rejuvenate your body and soul with one of our signature treatments or massages in our 13,000-square-foot spa or keep yourself fit in our state-of-the-art fitness center. No matter your health regimen, we'll help you stay on track and have fun along the way.
Omni Hotels & Resorts creates genuine, authentic experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications.
What you'll do
- The Operations Administrative Assistant will handle all administrative duties for the Executive Office, Human Resources, and General Manager, supporting the Executive Operating Committee. Responsibilities include managing guest relations, handling confidential information, and coordinating travel arrangements.
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