About this role
Location
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description
To ensure that assigned housekeeping areas are kept clean and fully stocked. Service the assigned public areas to meet the expectations of the Omni Standards.
Responsibilities
- Stock assigned linen room closets at par
- Empty trash as needed
- Keep the chute rooms clean and organized
- Remove trays from guest room floors and store in designated service elevator area
- Clean lobby areas, guest room corridors and elevator landing areas
- Complete guest request in a prompt and timely manner
- Move furniture upon request
- Strip linens in guest rooms as needed
- Transport dirty linen from guest rooms to laundry chute
- Ensure all lost and found items are logged appropriately
- To ensure that the hotel lobbies are serviced throughout the day.
- Service all men's and ladies' public restrooms in lobby areas.
- Service the pool deck areas.
- Service the executive offices.
- Service both men's and ladies' associate locker rooms.
- Service guest and service elevators and public escalators
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
- To be thoroughly knowledgeable Housekeeping Moments of Service scenarios and execute to standard.
- Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
- To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
- To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
- Maintain Four Diamond Standards of guest service
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
- Be pleasant, smile and greet all guests, using surnames when obtained
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
- Deliver personalized, memorable guest experiences by utilizing the Power of One
- Perform other duties | special projects as assigned by Housekeeping Management
ENVIRONMENT and POSITION ANALYSIS
- Stand or walk for an extended period or for an entire work shift. Requires frequent bending and squatting. Lift, carry, and place objects weighing up to 50 lbs without assistance. Push/pull objects weighing up to 100 lbs without assistance.
TOOLS/EQUIPMENT
- Two-way radio, cleaning supplies, vacuum, housekeeping cart.
Qualifications
- Excellent customer service and verbal communication skills
- Maintain a professional business appearance, attitude, and performance
- Prior housekeeping experience required or other relevant environmental services experience
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Other facts
About Omni Hotels & Resorts
Make memories at our refreshing desert oasis. Our resort is built around two legendary golf courses, this AAA Four Diamond Resort offers guests a world-class spa, lighted tennis courts, two sparkling pools, three restaurants and award-winning service. Add irresistible cuisine, fine amenities and unforgettable desert sunsets, and you have an experience only Omni Tucson National Resort can deliver.
For decades, we’ve enjoyed hosting prestigious PGA Tour events where legendary champions such as Nicklaus, Trevino and Palmer have graced the fairways and battled for glory. The addition of the Sonoran Course, impeccably designed by TOUR champion and Ryder Cup captain, Tom Lehman, has created a truly dynamic golf experience.
Nestled inside the majestic desert oasis, guests can indulge, relax or re-connect at the award-winning Spa at Omni Tucson National, a Forbes rated 4-star spa. Rejuvenate your body and soul with one of our signature treatments or massages in our 13,000-square-foot spa or keep yourself fit in our state-of-the-art fitness center. No matter your health regimen, we'll help you stay on track and have fun along the way.
Omni Hotels & Resorts creates genuine, authentic experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications.
What you'll do
- The Houseperson PM is responsible for maintaining cleanliness and organization in assigned public areas and ensuring that housekeeping supplies are stocked. They will also respond to guest requests and assist in various housekeeping tasks as needed.
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