About this role
Location
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.
Responsibilities
- Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
- Attend weekly group pick-up meetings
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
- Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
- Report to the Reservations Manager and the Director of Revenue Management.
- Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
- Complete Group Commission Report, after group’s departure.
- Monitor room type availability daily.
- Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
- Complete competition rate analysis as needed.
- Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
- Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
- Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
- Assist in completing all fax and email reservations.
- Research outstanding Travel Agent Commissions for groups.
- Research and charge for all no-shows, cancelations, and deposits.
Qualifications
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
- Ability to multi-task while working on up to 50-60 future groups.
Other facts
About Omni Hotels & Resorts
Make memories at our refreshing desert oasis. Our resort is built around two legendary golf courses, this AAA Four Diamond Resort offers guests a world-class spa, lighted tennis courts, two sparkling pools, three restaurants and award-winning service. Add irresistible cuisine, fine amenities and unforgettable desert sunsets, and you have an experience only Omni Tucson National Resort can deliver.
For decades, we’ve enjoyed hosting prestigious PGA Tour events where legendary champions such as Nicklaus, Trevino and Palmer have graced the fairways and battled for glory. The addition of the Sonoran Course, impeccably designed by TOUR champion and Ryder Cup captain, Tom Lehman, has created a truly dynamic golf experience.
Nestled inside the majestic desert oasis, guests can indulge, relax or re-connect at the award-winning Spa at Omni Tucson National, a Forbes rated 4-star spa. Rejuvenate your body and soul with one of our signature treatments or massages in our 13,000-square-foot spa or keep yourself fit in our state-of-the-art fitness center. No matter your health regimen, we'll help you stay on track and have fun along the way.
Omni Hotels & Resorts creates genuine, authentic experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications.
What you'll do
- The Group Rooms Coordinator is responsible for efficiently handling and processing group bookings while interacting with the Sales & Convention Services Departments. This role includes monitoring group blocks, checking for reservation errors, and assisting with group billing.
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