Overview

Charlottesville Hotel

The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Job Description

This position functions as the primary, strategic business leader of the Omni Charlottesville Hotel responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations.  

In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. 

Responsibilities

• Sets goals and expectations for direct reports. 

• Identifies leadership and fosters career development. 

• Inspires and motivates the team to achieve operational excellence. 

• Creates a cohesive leadership team and positive business environment that consistently delivers results 

• Develops deployment strategies to market property to continue to grow market share. 

• Supports the sales strategy by encouraging effective revenue management practices. 

• Reviews the STR report, competitive shopping reports, and using other resources to maintain an awareness of the property’s market position. 

• Identifies key drivers of business success. 

• Reviews sales goals and strategies to ensure alignment with positioning and pricing 

• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year. 

• Ensures capital expenditure funds are being budgeted and deployed effectively within the program. 

• Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel. 

• Holds staff accountable for successful performance in a positive manner. 

• Utilizes an “open door” policy. 

• Communicates with a clear and consistent message regarding property goals to produce desired results. 

• Fosters associate engagement to provide excellent service. 

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. 

• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. 

• Works collaboratively with the Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel. 

• Provides strategic direction and direct support to ensure the success of the group sales team. 

• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction. 

• Participates directly in risk management issues and prevention including legal and workers compensation. 

• Ensure accurate revenue, expense and labor forecasts and execution. 

• Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities. 

• Participates in retention and acquisition. 

• Maintains open lines of dialog and strategy discussion with local partners. 

Qualifications

• Prior General Manager experience preferred 

• Previous experience in a similar hotel type and environment preferred 

• Strong leadership skills 

• Excellent communications skills 

• Able to motivate team to provide best-in-class customer service 

• 10+ years of P&L responsibilities 

• Bachelor’s degree preferred 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].