Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

Responsible for ensuring proper training and supervision of all restaurant staff, delivering prompt, courteous service in a manner that complies with Omni Royal Orleans Food and Beverage standards.

Responsibilities

• • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
  • Must maintain full familiarity with menus and knowledge of beverage offerings.
  • Ensure all staff has completed side work checklists for dining room.
  • Spot check liquor pars and order daily supplies.
  • Monitor food and liquor requisitions and food waste.
  • Check bar controls, shot glass use, red lining, and bottles totally empty daily.
  • Hold pre-shift meetings and ensure department training requirements are met monthly.
  • Follow up on established training steps.
  • Handle guest comments and complaints and ensure member and guest satisfaction.
  • Communicate with guests and receive feedback.
  • Stay on the floor during peak hours.
  • Observe, teach, and correct staff’s service in a professional manner.
  • Examine food preparation and beverage presentation.
  • Assist manager in scheduling, and forecasting both weekly and monthly.
  • Participate in interviewing/recruiting as needed.
  • Assist in monthly MOS audits.
  • Prepare maintenance requests and follow-up.
  • Maintain knowledge of the hotel property and events.
  • Participate in department meetings and other required company training.
  • Perform any other duties as assigned by the restaurant management. 

Qualifications

• Must be able to stand for long periods of time.
• Must have significant mobility of arms and hands. Must be able to bend, squat and push, pull and lift up to 25-30 pounds.
• Must be able to see, hear and communicate verbally in writing.
• 2-3 years experience with computers and various computer programs.
• High School graduate or GED equivalent.
• Individual must be a good listener, effective communicator and detail oriented.
• Individual will be expected to meet deadlines, work with little supervision and be flexible to handle interruptions.
• Individual must be literate, have extensive verbal, mathematical and writing skills.
• Must be able to apply common sense understanding to carry out instructions furnished, oral or diagrammatic form.
• Must have strong, positive guest and employee relation skills.
• Minimum 1 year of related experience
• Must have Food Handler's and Louisana Responsible Venders Certifications