Overview

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Banquet Operations Manager is responsible for the overall execution, setup, and service of all banquet and catered events. This leadership role oversees banquet service and set-up teams to ensure exceptional guest satisfaction, operational efficiency, and adherence to Omni Hotels & Resorts food and beverage standards, policies, and procedures. Working closely with the Director and Assistant Director of Banquets, Catering & Convention Services, Culinary, Stewarding, and Engineering, the Banquet Operations Manager plays a critical role in delivering seamless, high-quality events while maintaining fiscal responsibility and service excellence.

Responsibilities

• Represents management at banquet and catered functions, ensuring service standards and guest expectations are consistently met or exceeded.
• Determines event set-ups in collaboration with Catering & Convention Services, ensuring accuracy, efficiency, and alignment with client expectations.
• Coordinates and oversees all banquet functions in partnership with service staff, Culinary, and Stewarding teams, ensuring proper execution, food quality, and professional service delivery.
• Briefs banquet associates and servers on event details, service procedures, and timing requirements prior to each function.
• Establishes, maintains, and continuously improves high standards of service quality through effective training, coaching, and leadership.
• Ensures proper care, maintenance, and inventory control of banquet equipment, including maintaining appropriate par levels.
• Coordinates with the Stewarding Department to ensure timely breakdowns, proper handling of leftovers, and waste minimization.
• Inspects function rooms before and after events; submits work orders to Engineering to maintain rooms in excellent condition.
• Manages labor effectively by adjusting staffing levels in response to business volume and operational demands.
• Controls departmental expenses, including payroll, while maximizing profitability without compromising guest satisfaction.
• Prepares and maintains accurate records, reports, closing documentation, and payroll data.
• Conducts and participates in departmental meetings to communicate goals, standards, and operational updates.
• Utilizes internal systems (including Medallia and Synergy Reports) to document, communicate, and resolve guest feedback or operational concerns.
• Stays current on food, beverage, and service trends, setting a professional example and pace for a successful banquet operation.
• Performs additional duties as assigned by management.

Qualifications

• Minimum of 2 years of banquet management or supervisory experience in a hotel or convention setting preferred.
• High School Diploma or equivalent required; some college coursework preferred.
• Strong leadership, interpersonal, and communication skills with the ability to lead teams in a fast-paced environment.
• Highly detail-oriented with excellent organizational and problem-solving abilities.
• Demonstrated ability to perform professionally under high levels of stress and fluctuating business demands.
• Proficient computer skills required; experience with hotel systems preferred.
• STAR certification required.
• Food Handler's Certification required.
• ServSafe certification required or ability to obtain within designated timeframe.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].