OA
Account Manager
contract•Ho Chi Minh City
About this role
<div class="content-intro"><p><span data-contrast="auto">Established in 2004, </span><strong><span data-contrast="none">OLIVER</span></strong><span data-contrast="auto"> is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">As a part of </span><strong><span data-contrast="none">The Brandtech Group</span></strong><span data-contrast="auto">, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our </span><strong><span data-contrast="none">AI solutions</span></strong><span data-contrast="auto"> enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.</span> </p></div><p><strong><span data-contrast="auto">Job Title: </span></strong><span data-contrast="auto">Account Manager </span></p>
<p><span data-contrast="auto"><strong>Role: </strong>Freelancer </span></p>
<p><span class="TextRun SCXW257554460 BCX0" lang="EN-PH" data-contrast="auto"><span class="NormalTextRun SCXW257554460 BCX0"><strong>Duration: </strong>2 months</span></span></p>
<p><strong>Location: </strong>Ho Chi Minh City, Vietnam </p>
<p><span data-ccp-props="{"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About the role:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p>
<p><span data-contrast="auto">Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation?</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">What we want to see it a proven track record of driving multiple complex projects forward, and the ability to bring in new business. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day management of the account.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">This is a great opportunity for a level headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. </span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":240,"335559740":240}"> </span></p>
<p> </p>
<p><strong><span data-contrast="auto">What you will be doing:</span></strong><span data-ccp-props="{"335559739":240}"> </span></p>
<p><span data-contrast="auto">Client services</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Where clients experience a negative service or we does not come across in the best light, escalate this to the </span><span data-contrast="none">Business</span><span data-contrast="none"> Director </span><span data-contrast="auto">to ensure that it does not happen again.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Responsible for Brand guardianship on their projects within the team.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Looks to constructively challenge the client, and will proactively work with project teams to present any added-value solutions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Negotiate to create win-win compromises with your client</span><span data-contrast="auto">s</span><span data-contrast="auto"> on behalf of your team members, where needed.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">Workflow management</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Uses project management and workflow tools.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Responsible for the timely delivery of projects, escalating any potential issues to the </span><span data-contrast="none">Business</span><span data-contrast="none"> Director</span><span data-contrast="none"> </span><span data-contrast="none">or Creative </span><span data-contrast="none">Lead </span><span data-contrast="auto">where this might not be the case.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Identifies upcoming work and works with </span><span data-contrast="none">Creative </span><span data-contrast="none">Lead</span><span data-contrast="none"> </span><span data-contrast="auto">to ensure these are accounted for in the Studio forecasts. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">Project delivery</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Will lead on projects where account management is required.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Is accountable for the brief, and works with the client to ensure the team has obtained the right information required to begin work on the project.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ensures that the project team and client agree to a budget and scope before work is commenced, and obtains the necessary purchase orders to commence work.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Accountable for project timing plans, ensuring that project teams and the client are on board with them.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Accountable for scope management and scope creep on projects, working with </span><span data-contrast="none">Creative Lead and Community Manager</span><span data-contrast="none"> </span><span data-contrast="auto">to ensure the client has approved and is aligned to these.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Escalates any projects that are at risk of an unsuccessful delivery to the </span><span data-contrast="none">Business Director</span><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Works with project teams to ensure that projects are running smoothly, ensuring that they understand the client's ambitions and that the client understands the requirements of the team to meet them.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Accountable for the final presentation of work to the client, ensuring that the work answers the briefs, all QA checks are complete and is presented in the best light.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="auto">New business development and pipeline activity</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Identifies new business opportunities through relationships, always looking to up-sell IIG’s capabilities, and works with the </span><span data-contrast="none">Business Director</span><span data-contrast="auto"> to establish a plan to pursue the business.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"> </span></strong><span data-contrast="auto">Team development and inspiration</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Influence and inspire your internal team to deliver projects to a high standard including QC.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":240,"335559740":259}"> </span></p>
<p><strong><span data-contrast="auto">What you need to be great in this role:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="auto">Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Knowledge of account management and invoicing.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Experience</span><span data-contrast="none">s working for FMCG & Healthcare accounts is a big plus.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Highly creative with the ability to generate ideas </span><span data-contrast="none">with GenAI adaptation </span><span data-contrast="auto">and practically contribute to studio output.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Proficient in Microsoft Office and other related software.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li>Passion for and inquisitive about AI and new technologies</li>
<li>Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical</li>
</ul>
<p><span data-contrast="auto">Req ID:</span><span data-ccp-props="{}"> 16143</span></p>
<p class="p1"><span style="color: rgb(236, 240, 241);">#LI-DB1 #LI-Hybrid</span></p><div class="content-conclusion"><p><span data-contrast="auto">Our values shape everything we do:</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be</span><strong><span data-contrast="auto"> Ambitious</span></strong><span data-contrast="auto"> to succeed </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Imaginative</span></strong><span data-contrast="auto"> to push the boundaries of what’s possible </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Inspirational</span></strong><span data-contrast="auto"> to do groundbreaking work </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">always learning and listening</span></strong><span data-contrast="auto"> to understand </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">Results-focused </span></strong><strong> </strong><span data-contrast="auto">to exceed expectations </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Be </span><strong><span data-contrast="auto">actively pro-inclusive and anti-racist</span></strong><span data-contrast="auto"> across our community, clients and creations </span> <br></p>
<p><em><span data-contrast="auto">OLIVER,</span></em><em> </em><em><span data-contrast="auto">a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. </span></em> <span data-ccp-props="{}"> </span></p>
<p><em><span data-contrast="auto"> OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.</span></em></p></div>
What you'll do
- The Account Manager will ensure a positive client experience and manage multiple complex projects while driving new business opportunities. They will lead project delivery, manage workflows, and maintain strong client relationships.
About OLIVER Agency - APAC
Established in 2004, we are the first and only company to exclusively design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 300 clients in 48 countries and counting.
Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), and adidas’ off-shore hub.
We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing). IIG joined marketing technology group, The Brandtech Group (formerly known as You & Mr Jones) in January 2019 to give their clients access to the latest marketing technology solutions. The group includes tech-driven marketing companies, 55, Mofilm, Collectively, Gravity Road, Blood and Mobkoi, and holds strategic investments in leading technology businesses including Pinterest, Niantic, AI Foundation, VidMob, Jivox, Zappar, EVRYTHNG, Automat, Blacktag and Beeswax.
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Frequently Asked Questions
What does a Account Manager do at OLIVER Agency - APAC?
As a Account Manager at OLIVER Agency - APAC, you will: the Account Manager will ensure a positive client experience and manage multiple complex projects while driving new business opportunities. They will lead project delivery, manage workflows, and maintain strong client relationships..
Is the Account Manager position at OLIVER Agency - APAC remote?
The Account Manager position at OLIVER Agency - APAC is based in Ho Chi Minh City, Vietnam. Contact the company through Clera for specific work arrangement details.
How do I apply for the Account Manager position at OLIVER Agency - APAC?
You can apply for the Account Manager position at OLIVER Agency - APACdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.