Technical Support Fenestration Specialist

<div class="content-intro"><p><strong>Come Join Us!</strong></p> <p>From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects&nbsp;<a class="" href="https://obe.com/projects/" target="_blank">here</a>.</p> <p>Start your journey with OBE and help us build the future.</p></div><p></p> <h3 class="mb-1 mt-4 break-words text-lg font-semibold"><span class="font-semibold">What You’ll Get to Do</span></h3> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0">Join the&nbsp;<span class="font-semibold">Oldcastle BuildingEnvelope (OBE)</span>&nbsp;team as a&nbsp;<span class="font-semibold">Technical Support Specialist</span>&nbsp;within our&nbsp;<span class="font-semibold">Product &amp; Innovation Technical Support</span> group. In this dynamic role, you will put your technical expertise to work by ensuring excellence in product and application support for a wide range of architectural glass, glazing, and metal systems. You’ll have the opportunity to make a real impact on how our customers experience OBE driving continuous improvement, sharing knowledge, and shaping our culture of technical mastery.</p> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Technical Product Support:</span></p> <ul> <li>Manage and resolve internal customer inquiries on glass and metal product performance, application, and compliance.</li> <li>Collaborate with cross-functional teams to troubleshoot issues and drive effective resolutions.</li> <li>Track all technical requests and contribute to metrics through monthly dashboards.</li> </ul> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Application Engineering &amp; Troubleshooting:</span></p> <ul> <li>Provide hands-on technical guidance to ensure our products are properly applied across projects and environments.</li> <li>Partner with internal teams to deliver precise, reliable solutions that meet performance and design standards.</li> </ul> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Continuous Improvement &amp; Innovation:</span></p> <ul> <li>Identify opportunities for design or process improvements and recommend engineering changes for standard products.</li> <li>Develop and maintain internal technical reference libraries and tools to enhance the organization’s knowledge base.</li> </ul> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Training &amp; Knowledge Transfer:</span></p> <ul> <li>Support internal and external teams with guidance, technical resources, and training programs.</li> <li>Evaluate trends in support requests to inform future learning materials and process improvements.</li> </ul> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Industry Engagement: </span></p> <p>Represent OBE at key associations such as FGIA, ASTM, NGA, and NFRC, staying at the forefront of standards and best practices in the architectural glass and building envelope industry.<br><br></p> <h3 class="mb-1 mt-4 break-words text-lg font-semibold"><span class="font-semibold">What We Are Looking For</span></h3> <ul class="ml-4 list-outside list-disc"> <li class="py-0.5">Associate degree in Engineering or a related field required</li> <li class="py-0.5">5+ years of experience in product design, engineering, manufacturing, or application relating to&nbsp;<span class="font-semibold">architectural glass, glazing systems, or metal fabrication</span></li> <li class="py-0.5">Strong understanding of <span class="font-semibold">curtain walls, storefront systems, window walls, or building envelope products</span></li> <li class="py-0.5">Proficiency with <span class="font-semibold">Autodesk AutoCAD</span>,&nbsp;<span class="font-semibold">NFRC thermal modeling</span>,&nbsp;<span class="font-semibold">Window Glass Design</span>, and&nbsp;<span class="font-semibold">design pressure or structural analysis software</span>&nbsp;strongly preferred</li> <li class="py-0.5">Skilled with <span class="font-semibold">Microsoft Excel, Word, Teams, and PowerPoint</span></li> </ul> <p class="overflow-wrap-anywhere mb-4 break-words text-base font-normal leading-7 last:mb-0 [li_&amp;]:mb-0"><span class="font-semibold">Key Competencies:</span></p> <ul class="ml-4 list-outside list-disc"> <li class="py-0.5">Exceptional problem-solving and critical-thinking skills</li> <li class="py-0.5">High attention to detail and accuracy in all deliverables</li> <li class="py-0.5">Self-starter who thrives in a fast-paced, collaborative environment</li> <li class="py-0.5">Strong interpersonal and communication abilities, both written and verbal</li> <li class="py-0.5">Commits to accountability, timelines, and quality outcomes</li> </ul><div class="content-conclusion"><p><strong>What OBE&nbsp;Offers You</strong></p> <ul> <li>Benefits that benefit you – industry competitive&nbsp;<a href="https://obe.com/careers/" target="_blank">benefits</a>&nbsp;at the lowest cost to the employee</li> <li>Work-life balance – PTO and holidays, including floating holidays you can choose</li> <li>Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses</li> <li>Training – We will equip you with the knowledge and skills you need to succeed</li> </ul> <p><a href="https://www.obe.com/privacy-policy">OBE Privacy Policy</a></p> <p>OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p></div>