About this role
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
naPerforms simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.Responsibilities
1. Review and update a minimum of 50 customer records in a day to ensure accuracy of identification and contactability details.
2. Validate demographic information and correct gaps or inconsistencies.
3. Flag anomalies and escalate exceptions to the Data Governance or Retention Team.
4. Maintain accurate logs of remediation activities for reporting and audit purposes.
5. Support Data Quality (DQ) monitoring by identifying recurring issues and recommending fixes.
6. Collaborate with the Retention Team to ensure smooth integration of remediation tasks with ongoing operations.
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource SchedulingCompetencies
CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyEducation
Bachelors Degree (B)Closing Date
23 January 2026 , 23:59The Old Mutual Story!
Other facts
About Old Mutual Limited
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society.
In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business.
We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China)
So why work here?
We believe you can shape the future with us – a future where we build a better Africa together. That’s why we’re committed to creating opportunities that will give you an edge on the rest. Once you’re part of our team, you will have access to the best breed of advice, tools and frameworks that will equip you to be your exceptional best. #MomentsThatMatter
What you'll do
- The Data Remediation Officer is responsible for reviewing and updating customer records to ensure accuracy and validating demographic information. They will also flag anomalies, maintain logs of remediation activities, and support data quality monitoring.
Ready to join Old Mutual Limited?
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