About this role
The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant, and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.
What You'll Do:
- Experience advocating for and coaching others on providing excellent customer service
- Compiling and analyzing data to measure performance
- Reporting on the Support Sections performance to Senior Management
- Overseeing day-to-day operations of the Support Section Team
- Establishing standards and procedures
- Setting customer service objectives goals
- Hiring and training new personnel
4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.
-Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.
-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.
-Or 1 yr. exp. as Program Administrator 1, 63122.
-Or equivalent of Minimum Class Qualifications For Employment noted above
Job Skills: Program Management
Other facts
About Ohio Department of Administrative Services
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We are a team of dedicated public servants committed to high performance, innovative thinking, and delivering excellent and efficient services. Our goal is to recruit and retain the best talent for our positions, because when we have the best talent, we get the best results for our community. We are #TeamOhio.
What you'll do
- The Program Administrator 2 oversees the day-to-day operations of the Support Section Team and is responsible for establishing standards and procedures. They also compile and analyze data to measure performance and report on the team's performance to senior management.
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