Office of Legal & Acquisition Services

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal.  BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS OLAS webpage.

What You’ll Do

• Review and organize documents submitted by appellants and county agencies.

• Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System.

• Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry.

• Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies).

• Use a personal computer and standard software applications to complete daily tasks and support bureau operations.

Challenges

The Bureau of State Hearings is a fast-paced environment with a high volume of work. Many tasks must be completed within strict federal timeframes, so staying organized is important. You will need to shift priorities quickly when urgent requests arise. You may occasionally interact with upset or uncooperative individuals, especially over the phone, and will need to remain calm and professional. 

Necessary Skills

• Ability to operate personal computer and applicable software applications to complete job duties.

• Ability to respond to telephone and email inquiries from stakeholders. 

• Ability to apply established rules, policies, and procedures to assigned tasks. 

• Ability to prepare and maintain accurate records and reports.

• Knowledge of general office practices including keyboarding, data entry, and telephone skills.

Schedule: Full-time 

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20036620

The ideal candidate, at minimum, must have the following: 

OPTION 1:

• 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.

Option 2:

• 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.

Option 3:

• Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.

Option 4:

•  Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 27. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $21.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 4 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.