Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As an Endpoint Support Technician, you will be the primary point of contact for resolving technical issues and ensuring the seamless operation of our organization’s computer systems. Your role is crucial in maintaining productivity and efficiency. You will provide technical assistance to employees, troubleshoot hardware and software problems, and implement security measures to safeguard our data. This role is ideal for someone who enjoys solving problems, has a passion for technology, and thrives in a dynamic, fast-paced environment. If you have the technical skills and a customer-focused mindset, a career as an Endpoint Support Technician can be both challenging and rewarding. 

Key Responsibilities include, but are not limited to: 

• Install, configure, and maintain computer hardware and software. 

• Assist in managing network infrastructure, including routers, switches, and servers. 

• Provide technical assistance to employees, both in person and remotely. 

• Implement and maintain security measures to protect organizational data and systems. 

• Create and maintain technical documentation. 

• Diagnose and resolve hardware and software issues, from minor glitches to major system failures, often under time constraints. 

• Set up new computer systems, install software, and configure networks. 

• Update systems regularly, perform routine maintenance, and ensure all security protocols are followed.

Schedule: Full-time

Location: This position will be headquartered at the Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

PN(s): 20039871

The ideal candidate, at minimum, must have the following: 

Option 1:

• 48 months combined work experience in any combination of the following: 
  • Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains
• 12 months work experience in specified primary technology (Office Productivity Suite)

Option 2:

• Completion of associate core program in computer science or information systems
• 30 months combined work experience in any combination of the following: 
  • Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains
• 12 months work experience in specified primary technology (Office Productivity Suite)

Option 3:

• Completion of undergraduate core program in computer science or information systems
• 24 months combined work experience in any combination of the following: 
  • Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains
• 12 months work experience in specified primary technology (Office Productivity Suite)

Or equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA pay range 34. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $36.90 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.