Cleaning Manager – Serviced Accommodation (UK Short-Term Rentals/Airbnb)

Job Title: Cleaning Manager – Serviced Accommodation (UK Short-Term Rentals / Airbnb)

Department: Cleaning Manager for Serviced Accommodation (UK Short Term Rental)

Reports To: Operations Manager

About the Role

We are looking for an enthusiastic, positive, and highly organised Cleaning Manager to join our growing team. This is an urgent hire, with an immediate start.

As our Cleaning Manager, you will oversee and manage the full cleaning operations for our client’s serviced accommodation properties based in the UK. These units are mainly listed on Airbnb, Booking.com, and other short-term rental platforms. You will work closely with the property management team to ensure every property is cleaned to the highest standards and always guest-ready.

Key Responsibilities

1. Daily Operations Management

• Oversee and coordinate all cleaning activities across assigned properties.
• Send daily reminders and schedules to cleaning teams.
• Monitor task completion through digital checklists and automated notifications.
• Preferably with Airbnb background

2. Quality Assurance & Compliance

• Conduct regular inspections using photo/video documentation.
• Ensure adherence to cleaning SOPs and safety standards.
• Validate VIP Guest Cleaning Checklists and acknowledgement forms.

3. Tech & AI Utilization

• Use Slack integrations for real-time task tracking and alerts.
• Manage digital checklists and cloud-based reporting tools.
• Utilize AI-powered scheduling tools to optimize cleaning routes and staff allocation.

4. Reporting & Analysis

• Generate daily, weekly, and monthly reports on cleaning performance, compliance, and guest feedback.
• Use data visualization tools (e.g., Google Data Studio, Power BI) to present trends and KPIs.
• Perform root cause analysis for recurring issues and propose actionable solutions.
• Track cost efficiency and resource utilization using digital analytics tools.

4. Issue Resolution & Communication

• Respond promptly to cleaning-related complaints and tickets.
• Coordinate with Service Associates and other departments for problem-solving.
• Document property damage or maintenance issues with clear evidence.

5. Special Cleaning Tasks

• Organize “Setup Cleans” for new properties and “Exit Cleans” for offboarding.
• Manage rubbish collection and disposal schedules efficiently.

6. Reporting & Documentation

• Maintain accurate digital records for audits and performance reviews.
• Generate weekly and monthly reports using automated tools.

Required Skills & Qualifications

• Strong organisational and leadership skills.
• Preferably with Airbnb background
• Excellent communication (WhatsApp, Slack, email).
• Familiarity with digital platforms (Google Workspace, Slack).
• Ability to learn and adapt to AI tools for scheduling, quality control, and reporting.
• Basic data analysis skills for interpreting AI-generated insights
• Open to working in a hybrid setup and comfortable with the flexible UK time zone.

Experience

• Experience in serviced accommodation, short-term rentals, Airbnb/Booking.com management (required).
• Previous experience managing cleaners or cleaning teams (required).
• Familiarity with quick turnaround cleaning for short-term lets (highly preferred).