Job DetailsLevel: ManagementJob Location: Deerfield Beach, FL 33441Position Type: Full TimeEducation Level: NoneTravel Percentage: NoneJob Shift: 2nd ShiftJob Category: Health CareAbout Us: Our residential treatment program provides hope for clients suffering from mental health and substance use disorders, helping them ensure sustained recovery. Located in beautiful Deerfield Beach, Lifeskills provides a secure and nurturing atmosphere for balanced recovery and healing. 
Residential treatment program clients live in fully furnished townhomes that are professionally staffed 24-hours a day. This realistic, home-like setting allows residents to adapt to their new coping skills within the local community and practice their daily routines while taking part in the therapeutic process. In our residential treatment program, we help our clients successfully transition back into their homes, family lives, and careers with newfound self-esteem, direction, and control.

Why You Will Love Working With Us!

At Lifeskills Behavioral Health, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.

Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients!

What we offer

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education and Certification
Multiple Health Plan Design Options Available
Flexible Dental and Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life and ADD
401K with Company Match
Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave

Position Summary

The Lead Behavioral Health Technician provides supervision and coordination for Behavioral Health Technicians at Lifeskills. Position provides orientation, training, coaching and guidance to all Behavioral Health Techs in an engaging and therapeutic milieu. Position coordinates staff schedules, to include client transportation.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with program staff and facility team members throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.  

Position Responsibilities

Essential Responsibilities

Supervision and Staffing

Train and supervise all Behavioral Health Technicians on shift.
Provides, structures, and maintains a therapeutic environment in collaboration with other staff.
Oversight of payroll for the shift assigned i.e. approve timecards for processing, address punch change requests, missing punch requests, P.T.O. requests.

Client interactions and engagement

Selects appropriate interventions to meet the clinical needs of individual residents.
Implement interventions to address resident/family concerns
Actively participates and engages clients in the milieu and outside activities throughout the workday, often in a variety of group settings.
Prompts clients to complete ADLs, including clean rooms, hygiene, laundry, etc., and completes regular room hygiene checks.
Prompts clients to attend all meals in a timely manner and provides supervision and structure at mealtimes as appropriate.
Models effective table manners and small talk during mealtimes, focusing on engaging all residents.

Therapeutically interacts with the resident in one-to-one situations, community, and group meetings, maintaining appropriate boundaries and modeling appropriate social behavior.  Reacts therapeutically in crisis situations.
Recognizes resident’s level of psychosocial and psychosexual development and modifies approaches accordingly to include recognizing mood changes and developing coping skills.
Maintains therapeutic relationships with residents using praise and other reinforcers to encourage appropriate behaviors and attitudes, setting limits in a kind and firm manner.
Documents in accordance with policies and procedures services provided, incident reports, shift reports, or department reports in a timely and accurate manner.
Demonstrates effective verbal intervention skills in managing escalating residents and involving other staff as needed. Adheres to CPI criteria.
Performs a vehicle safety and fuel check prior to use of any company vehicle, reporting any concerns to supervisor or manager.
Supports residents in effectively managing leisure time, including joining in activities with residents.
Follows through with clinical precautions effectively, including Q30s and visuals.
Answer phone and field call in an upbeat and positive manner, focusing on customer service.
Transport residents to appointments, supporting residents while regulating in community.
Identifies and recognizes triggers for escalation with each resident, and utilize de-escalation techniques, focusing on prevention of crisis.
Gathers residents for and facilitates outings and groups to promote program engagement.
Supports medication compliance and management by prompting residents to go to nursing for medication.
Schedule resident medical appointments, as needed.
Maintain daily transportation schedule.
Order and maintain office supplies.
Ensure the milieu is managed efficiently and effectively.
Facilitate after-hour admissions, as needed.
Provide on-call leadership for Psychiatric Technicians, as needed.

Additional Responsibilities

Complies with the facility safety procedures as outlined in the policy and procedure manual.  Assumes assigned role in fire drills, evacuation procedures, and internal/external disaster plan.
Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests.
Adheres to facility policies, procedures, rules, and regulations.
Maintains positive attitude and acts as a team player with others on the treatment team.
Attends all supervisory trainings within assigned time frames as required by the facility.
Facilitates monthly psychiatric technician meetings.
Greet all guests warmly and friendly.
Other duties as assigned.

QualificationsMinimum Requirements

Education and Experience

High school graduate or equivalent combination of education and/or work experience required. Bachelor’s degree is strongly preferred.
Minimum of 3-5 years of experience in a direct care role in a behavioral healthcare setting working with adults.
Minimum of 1-2 years in a supervisory/managerial role.
Requires valid State Driver’s License and current CPR certification.

Physical Requirements

While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
Ability to move up to 25 pounds

Skill Competencies

Understands and maintains professional boundaries.
Demonstrates an understanding of rules/limits of patient confidentiality and maintains appropriate levels of client confidentiality/privacy.
Demonstrates an understanding of identifying abuse/neglect in client population.
Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process.
Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing.
Demonstrates proper procedures in responding to emergency and safety drills.
Demonstrates the ability to recognize and respond to aggressive behavior and employ crisis intervention techniques. 
Demonstrates ability to perform CPR and first aid.
Demonstrates ability to observe, supervise, evaluate, and document client behaviors in groups and planned activities.
Demonstrates knowledge of mental health and/or substance use disorders.
Demonstrates the ability to recognize symptoms and distress of clients.
Demonstrates the ability to communicate relevant information pertinent to client care.
Demonstrates consideration of and respect for values and cultural beliefs.

Work Schedule: Depending on shift assignment: 1st shift = 7:00 a.m. to 3 p.m.; 2nd shift = 3:00 p.m. to 11:00 p.m.; 3rd shift = 11:00 p.m. to 7:00 a.m. This schedule will flex as work demands increase and decrease and may require inclusion of weekends and holidays. Times may vary with the approval of the Residential Supervisor and Director of Clinical Services. Scheduling is completed upon hire and may be amended at any time per the needs of the organization. You are responsible for knowing your assigned schedule.

Lifeskills Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Lifeskills Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”  

ISJP123