Schedule: Monday - Friday 11am-7pm

About Us:

STR Behavioral Health provides a full continuum of behavioral health treatment across Pennsylvania, helping individuals and families reclaim their lives from substance use disorders and mental health disorders.

Our treatment approach is built around a singular goal — to provide individualized, compassionate care that helps each of our clients recover what matters most to them. No matter where you are in your recovery journey, we’ll help you find your path forward.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The role of Admissions coordinator is to receive all phone calls to the 888 hotline, Represent STR Behavioral Health and our services to clients, families, referral sources and community resources, Complete pre-admission paperwork and supervise logistical and financial requirements. Also, responsible for communicating client information to proper departments, assist in the admissions process as needed and describe insurance and financial requirements to families and clients

Position Responsibilities

Essential Responsibilities

1. Verifying insurance benefits for prospective STR Clients
2. Conducting and completing pre-assessments for STR Clients
3. Receiving and managing phone calls and inquiries from prospective clients, families, and referrals
4. Fulfill afterhours schedule by answering and managing phone calls outside regular business hours and days
5. Conduct follow up phone calls with clients, families, and referral sources
6. Maintaining professional relationships with entities outside of STR
7. Planning and implementing Aftercare for STR clients

Qualifications

Minimum Requirements

• Education and Experience
• High school diploma required, but bachelor's degree preferred
• Minimum of one year experience in the Human Services or Customer Services field, Behavioral Health experience preferred
• Excellent communication and people skills
• Excellent organizational skills
• Advanced computer system and Internet knowledge required
• Working knowledge of insurance Carriers
• Prefer experience in phone sales

Skill Competencies

• Excellent Communication and written skills
• Excellent customer service
• Great Organizational skills
• Consistency
• Teamwork
• Adaptability
• Continual Learning and Improvement
• Demonstrates commitment to the mission, vision, and values of STR Behavioral Health 

STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment.. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.

ISJP123