Job DetailsLevel: ExperiencedJob Location: Franklin, TN 37067Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Category: Health CareWhy You Will Love Working With Us!

Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odyssey’s network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities.

What we offer:

       Collaborative environment dedicated to clinical excellence
       Multiple Career Development Pathways
       Company Supported Continuing Education & Certification
       Multiple Health Plan Design Options Available
       Flexible Dental & Vision Plan Options
       100% Company Paid EAP Emotional Well-Being Support
       100% Company Paid Critical Illness (with health enrollment plan)
       100% Company Paid Life & ADD
       401K with Company Match
       Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
       Generous Team Member Referral Program
       Parental Leave

How You Will Contribute/Position Summary:

The Admissions Coordinator responds to incoming telephone inquiries, oversees subsequent communications, on-call duties, and actively coordinates multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Odyssey Eating Disorder Network.

Essential Responsibilities

Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.

 
QualificationsWhat We Are Seeking/Education and Experience:

Position requires a high school diploma or equivalent and a minimum of two years of behavioral healthcare admissions experience. Bachelor’s degree or equivalent and familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings preferred.

Odyssey Behavioral Healthcare provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”