Warranty Coordinator, Senior

Job Description

OCTA’s Senior Warranty Coordinator administers the warranty recovery operations, processing and negotiating claims, analyzing warranty performance, and ensuring maximum cost recovery while maintaining compliance with warranty standards and procedures.

This is a non-exempt position in Salary Grade ­­180: Min $36.86 – Mid $44.03 – Max $51.20 hourly. The starting salary will be within this range based on qualifications. 

This position will remain open until filled.

What You’ll Do

• Process and prepare warranty claims, negotiate settlements, and coordinate credit or replacement of parts.

• Reconcile vendor reimbursements for parts and labor, track aging claims, and monitor all payments due and received.

• Develop warranty specifications for capital procurements and collaborate with CAMM and Maintenance on warranty requirements.

• Evaluate bids for compliance with warranty standards and recommend program improvements.

• Represent OCTA in warranty-related disputes and support consistent implementation of warranty processes across teams.

• Assist in training parts room staff and mechanics on warranty identification and processing.

What We’re Looking For

• Associate degree or equivalent experience, plus 5+ years in warranty administration and materials management.

• Warranty Administration Certificate or equivalent training (e.g., Automotive Business Management, Claims Management, ASE, OEM Warranty Administrator, Service Operations) preferred.

• Strong analytical, communication, and problem-solving skills.

• Ability to work collaboratively across departments and maintain consistency, accuracy, and integrity in all warranty processes.

Why You’ll Love It Here

• Directly impact cost recovery and operational efficiency within a mission-driven agency.

• Work closely with technical teams and vendors to strengthen OCTA’s warranty program.

• Be part of a supportive environment where continuous improvement, expertise, and clear communication are valued.

Join a team where innovation, integrity, and strategic thinking are valued.
 

Apply now to help shape the future of OCTA’s warranty programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.