Company Profile

Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety, Security & Environment (HSSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.

Position Summary

This position is office based, primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.

Duties And Responsibilities

• Support the team as subject matter expert for support operations
• Stand in as shift supervisor in his/her absence
• Responsible for providing expert level technical support to users with customer centric approach
• Responsible for documentation, tracking & monitoring of issues/requests to ensure timely resolution
• Responds to telephone calls, emails and personnel requests for technical and functional support
• Assist shift supervisors in  evaluation and grading of timesheet for each support analyst and submit a daily report to manager
• Provide weekly report to support analysts for cases where the standard procedure was not followed and marked therefore as a missed opportunity
• Ensuring availability of gsc helpline number by monitoring peak call volume and traffic analysis
• Responsible for first call resolution for issues under prescibed scope of support
• Assist in data mining  of tickets for identifying repetetive issues and their frequency
• Responsible for meeting ticket handling SLA (from opening to closure)
• Assist other Oceaneering offices in India & other locations for it support

Qualifications

Required

• Bachelor’s degree, preferably in computer science, or equivalent education and experience.
• 5 years of IT support experience and/or call center experience (Windows 10/11/Linux Support).
• Good problem-solving skills and attention to detail.
• Excellent communication skills in English language.
• Able to work independently, & willing to work in rotational shifts.

Desired

• Microsoft, Cisco and ITIL certifications. 

Knowledge, Skills, Abilities, and Other Characteristics

• Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365
• Teamwork & Interpersonal skills
• Analytical, problem solving & decision-making skills.
• Organizing & planning skills
• Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

How To Apply

Oceaneering’s policy is to provide equal employment opportunities to all applicants.

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.

How To Apply

In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.

We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents.

Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.