WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Key Responsibilities

1. Strategic Leadership:

• Develop and execute the strategic vision for the payment screening function aligned with organizational goals and regulatory expectations.
• Lead, mentor, and develop a high-performing team of payment screening specialists.
• Foster a culture of compliance, continuous improvement, and operational excellence.

2. Oversight & Governance:

• Ensure robust governance frameworks are in place for payment screening activities.
• Monitor adherence to internal policies, regulatory requirements, and industry best practices.
• Oversee exception handling and ensure timely resolution of escalated issues.

3. Stakeholder Management & Collaboration:

• Collaborate with compliance, risk management, IT, operations, and business units to align payment screening processes and controls.
• Serve as the primary point of contact for senior management and external regulators on payment screening matters.

4. SLA & Performance Management:

• Define, monitor, and report on key performance indicators (KPIs) and SLAs for the payment screening team.
• Analyze team performance data to identify trends, bottlenecks, and areas for improvement.
• Implement corrective actions to meet or exceed service standards.

5. System & Technology Strategy:

• Lead initiatives to optimize payment screening systems and tools, including system upgrades, configuration, and integration.
• Evaluate emerging technologies and recommend enhancements to improve detection capabilities and operational efficiency.
• Work closely with IT and vendors to ensure system reliability and scalability.

6. Reporting & Risk Analysis:

• Oversee the preparation of regular and ad-hoc reports on payment screening activities, risk exposure, and compliance status.
• Conduct risk assessments and trend analysis to proactively identify potential vulnerabilities.
• Present findings and recommendations to senior management and relevant committees.

7. Process Improvement & Innovation:

• Drive continuous improvement initiatives to streamline workflows, reduce false positives, and enhance overall screening accuracy.
• Encourage adoption of automation, AI, and data analytics to improve operational effectiveness.
• Lead change management efforts associated with process and technology enhancements.

8. Audit & Regulatory Compliance:

• Coordinate internal and external audits related to payment screening and ensure timely remediation of findings.
• Stay abreast of regulatory changes and ensure the team’s practices remain compliant.
• Develop and deliver training programs to keep the team updated on compliance requirements and best practices.
   

9. Customer Service & Issue Resolution:

• Oversee the resolution of complex customer inquiries and payment screening disputes.
• Ensure effective communication and timely updates to internal and external stakeholders.
• Promote a customer-centric approach while maintaining compliance and risk mitigation standards.

Qualification

• Bachelor’s degree in Banking & Finance, Business Administration, Accounting, or a related field or relevant advanced degree preferred.
• Minimum 5-7 years of experience in payment screening, AML, or financial crime compliance, with at least 2 years in a leadership role.
• Strong knowledge of payment systems, sanctions screening, AML/CTF regulations, and financial crime risk management.
• Proven experience managing teams, driving strategic initiatives, and collaborating with cross-functional stakeholders.
• Excellent analytical, communication, and interpersonal skills.
• Exceptional communication and stakeholder management abilities.
• Strong understanding of risk management, compliance, and audit processes.

Ability to manage multiple priorities in a fast-paced environment.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.