Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the direction of the Director of Operations, the Senior Operations Manager provides direct supervision to 5 direct reports including: Operations Managers & Operations Supervisors, specifically in the areas of housekeeping, room sets and convention services of the Iowa Events Center.

This role pays an annual salary of $50,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays

This position will remain open until April 17, 2026.

Responsibilities

• Assists Director of Operations in the overall daily operation and maintenance of the Iowa Events Center.
• Plan, direct, coordinate, and review the work plan for convention services and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
• Prepare and seek bids for contracted services in the Iowa Events Center
• Responsible for maintaining and updating IEC emergency response and fire safety plans
• Represents Operations Department in absence of Director of Operations
• Select, train, motivate and evaluate full and part time staff
• Provide and/or coordinate department staff training
• Work with other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
• Assume management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Responsible for execution of and compliance with Union Contracts
• Plan, direct, coordinate, and review the work plan for facility operations
• Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
• Partner with Supervisors to complete part-time housekeeping /conversion and contracted labor scheduling
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Provide excellent customer service assistance to internal and external clients

Qualifications

• Degree in Facility Management preferred
• High School Diploma (or equivalent) required
• Minimum of 3-5 years of experience in facility operations supervision
• Minimum of two (2) years experience in an operations position in an arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Self motivated with excellent organizational skills
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license or have the ability to acquire
• Ability to work independently and as part of a team

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.