Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Reporting to the Director of Security, the Manager, Security is responsible for overseeing all aspects of venue security, including staff management, event security planning, risk mitigation, guest safety, emergency preparedness, and compliance with applicable regulations. This leadership role will work closely with internal departments, external law enforcement, and contracted security partners to ensure a safe environment for guests, staff, and performers.

This role pays an annual salary of $60,000-$80,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until March 6, 2026.

About the Venue

As the proud operators of TD Coliseum in Hamilton, Ontario, we are committed to delivering exceptional guest experiences through safety, innovation, and operational excellence.

TD Coliseum is a dynamic, multi-purpose live entertainment venue that hosts concerts, sporting events, family shows, and community programming. As we grow, we are seeking a driven, experienced, and proactive Manager, Security to lead and elevate our venue security operations.

Responsibilities

Security Operations & Event Management

• Lead security operations for all events and day-to-day venue activity
• Develop and implement security plans and deployment strategies
• Coordinate with event promoters, tour security, and local law enforcement
• Act as the venue's primary security contact during events

Leadership & Supervision

• Recruit, train, and supervise in-house and third-party security staff
• Schedule and manage shifts to ensure adequate coverage for all venue operations
• Provide performance feedback, coaching, and corrective action where needed

Emergency Preparedness

• Develop and maintain emergency action and evacuation plans
• Lead emergency response efforts and incident investigations
• Conduct regular training and tabletop exercises with staff

Compliance & Risk Mitigation

• Ensure adherence to OVG safety standards, municipal codes, provincial regulations, and crowd control guidelines
• Monitor venue access control, credentialing, and CCTV systems
• Maintain detailed incident reports and support insurance/risk management efforts

Customer Service & Guest Experience

• Lead with a hospitality-first mindset to ensure guest interactions are safe, respectful, and professional
• Handle escalated guest concerns and disturbances with discretion and professionalism

Qualifications

• 3-5+ years of experience in venue, stadium, or large-scale event security
• Proven supervisory and team leadership experience
• Strong knowledge of emergency response protocols, crowd management, and physical security systems
• Certified in First Aid/CPR, AED, and crisis response training (or willing to obtain)
• Valid Ontario Security Guard License required
• Familiarity with liquor license enforcement and de-escalation strategies
• Ability to work flexible hours including evenings, weekends, and holidays
• Experience working with law enforcement, EMS, and contracted security vendors
• Excellent written and verbal communication skills
• High level of integrity, professionalism, and discretion

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.