Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event Staff position is responsible for overseeing the safety and well-being of all individuals on the property. The role includes ensuring the premises are secure during events, conducting regular walks throughout your assigned area of the property, and interacting with employees, contractors, and guests to ensure a positive experience. You will be expected to respond to various situations in a calm, professional manner and assist in managing any disruptions on the premises.

This role pays an hourly rate of $17.60-$18.60 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until April 17, 2026.

About the Venue

Canada Life Place, which opened in October 2002, features a seating capacity of 9,090 for hockey and ice events and accommodates over 10,000 guests for concerts, family shows, and other major events. As a prominent landmark and hub of civic pride, it plays a vital role in fostering community engagement, cultural vibrancy, and public accessibility. Renowned for its industry-leading standards and commitment to excellence, Canada Life Place is a premier destination for fans, artists, and athletes alike.

Responsibilities

• Ensure that all building access points are properly secured when necessary.
• Perform routine walks thorugh your assigned area of the property to assess and address any concerns.
• Respond promptly to emergency situations or disturbances, ensuring swift resolution.
• Maintain positive, professional interactions with staff, guests, and management at all levels.
• Safeguard the well-being of individuals on the property by addressing any issues proactively.
• Handle any disruptive individuals appropriately, with a focus on conflict resolution and positive outcomes.
• Work independently and use judgment to assess situations and respond accordingly.
• Provide clear, accurate directions when needed, particularly in emergency or urgent situations.

Qualifications

• Ontario Smart Serve Certifacation Required
• 6 months to 1 year of experience in a similar environment, particularly in customer-facing roles.
• Ability to work with minimal supervision and make sound decisions.
• Strong customer service skills and professional demeanor.
• Excellent verbal, written, and interpersonal communication skills.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Professional presentation, appearance, and work ethic.
• Comfort with using communication tools like two-way radios.
• Ability to interact effectively with guests, staff, and emergency personnel when necessary.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.