O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

We are seeking a Client Success Manager (CSM) to serve as a trusted advisor and subject matter expert for our key strategic clients. In this critical role, you will ensure solutions run seamlessly while providing the technology and operational expertise needed to maximize value. Acting as the bridge between our technology and clients’ business objectives, the CSM will drive adoption, long-term satisfaction, and measurable success.

This position is ideal for individuals who excel at solving complex problems and balancing multiple priorities in a fast-paced environment. Successful candidates bring a blend of strong technical acumen, exceptional project management skills, and strategic thinking. They are relationship builders who can act as trusted advisors—bridging technology and business objectives to drive adoption, deliver measurable success, and ensure long-term client satisfaction.

Those who thrive in this role are resilient and adaptable, embracing change with confidence and maintaining focus under pressure. They navigate evolving client needs and shifting priorities with agility, turning challenges into opportunities for innovation and growth.

This position follows a hybrid schedule: Monday through Wednesday in the office, with the option to work from home on Thursday and Friday. Please note that there may be occasions when you will be required to come into the office on one or both of these days for meetings or special projects, as needed.

Client Relationship Management

• Foster trust and collaboration with clients, acting as a true partner and advisor.

• Build strong relationships that drive adoption, satisfaction, and measurable success.

• Navigate evolving client needs with agility and confidence.

• Adapt communication style to diverse stakeholders, both internal and external.

• Remain resilient when managing client situations, maintaining professionalism and focus.

Technical Expertise & Solution Delivery

• Apply strong technical acumen to translate complex concepts into actionable strategies.

• Bridge technology and business objectives to deliver seamless solutions.

• Adapt quickly to new tools, technologies, and changing environments.

• Demonstrate flexibility in implementing solutions under shifting priorities or constraints.

Program & Project Management

• Manage multiple initiatives simultaneously while ensuring timely and successful delivery.

• Maintain focus and effectiveness under pressure, demonstrating resilience in dynamic situations.

• Anticipate challenges and proactively develop solutions to keep projects on track.

• Adjust plans and timelines smoothly in response to unexpected changes without compromising quality.

• Stay composed and solution-oriented during high-pressure deadlines or resource limitations.

Leadership & Collaboration

• Exhibit strategic thinking to align solutions with long-term client goals.

• Inspire confidence and clarity when guiding cross-functional teams.

• Embrace change and lead others through shifting priorities with adaptability and composure.

• Encourage flexibility and innovation within the team to adapt to evolving business needs.