Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.    
 

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed.  We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
 

You belong here.  See why you will love working at NWTC.

Department: Student Affairs – Community & Student Engagement

Reports To: Manager, Community and Student Engagement

LOCATION: Green Bay

STANDARD HOURS: 37.5 Hours per week. Monday-Thursday 8:00am – 5:00pm; Friday 8:00am – 4:00pm; Availability for additional hours (Monday-Thursday 8:00am – 6:00pm; 8:00am – 5:00pm) during peak periods.

STARTING PAY RANGE: $22.90 - $24.69 per hour

• Serve as the first point of contact to greet customers in an appropriate manner using various methods including in person, on the phone, via email and live chat

• Create student accounts and update student information in applicable information systems.

• Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.

• Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc.  

• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.

• Assist in maintaining an accurate team information sharing system. Utilize resources and internal systems to resolve customer inquiries.

• Participate in recruitment and retention of student initiatives.

• Collaborate with cross-functional teams to provide a seamless customer experience.

• Provide additional support to Enrollment Services department deemed necessary for student success.

• Provide additional support for site-specific projects, work, and events.

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at [email protected] or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or [email protected]​.