Summary
Location
California, Wyoming, Arizona, Alaska, Washington
Salary
$77k - $136k
Type
full-time
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About this role
We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The Operations Risk Management Manager is responsible for leading the daily operations of the Risk Management team. The position is responsible for monitoring card holder resolutions and fraud analytics functions to ensure that functions are operating efficiently and that SLAs are achieved. The manager will also participate in the SAR Review Committee and lead the physical security initiatives. The position will work with the ERM leader in budgeting and forecasting as well as establishing and tracking KPIs. The Operations Risk Management Manager should be familiar with all functions performed by the Risk Management team and be able to complete these functions if necessary.
This position adds value to the Credit Union by monitoring the daily performance or the operational risk team as well as participating in the daily BSA compliance and financial investigations duties.
Responsibilities:
- Direct the daily operations of the Risk Management team including reviewing daily work queues, scheduling and other daily operations.
- Monitors performance, provides ongoing performance feedback and coaches team as needed, assists with performance & development conversations, performance evaluations and recruitment for the team
- Handle escalated exceptions from the Risk Management team.
- Develop and monitor goals assigned to team members
- Develop and Monitor Key Performance Indicators for Operational Risk Management team
- Review fraud activity strategies with the Fraud Analytics group to ensure strategies are working effectively and that loss levels are within risk tolerance.
- Works collaboratively within the Risk Management team to recommend, determine and implement strategies
- Participate in SAR review committee
- Monitor vendors performance levels and ensure objectives are being met
- Project Management – ownership – create timelines and update – work with vendors, other departments to meet project requirements and manage the Credit Union’s physical security initiatives.
- Ensure that training objectives are met for the Operations Risk Management team
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Supports and participates in continuous improvement activities.
- Treats all co-workers and members with respect.
- Other related duties as assigned.
Minimum Qualifications:
- Five years of branch operations banking experience of escalated responsibilities with at least three years being supervisory experience
- Thorough knowledge of all laws and regulations pertaining to EFT transactions.
- Solid knowledge in BSA Compliance and principles of Financial Investigations.
- Possess strong written and verbal communication skills
- Strong problem resolution and analytical skills
- Effective management and interpersonal skills with all levels of staff.
- Effective team building and demonstrated ability to develop, coach and mentor team
- Proficient MS Office including Excel.
- Proficient in budgeting.
Preferred Qualifications:
- 2+ years of supervisory experience and/or experience as a leader in financial investigations.
- Thorough knowledge of BSA compliance.
- Proficient in Financial Investigations tools such as Verafin.
- CAMS, CFE or equivalent
- Bachelor’s Degree
Education:
- 2-year degree or equivalent
Website: nuvisionfederal.com/careers
Pay scale by applicable geographic location:
- Alaska: Min $89,119.24 - Mid $111,399.05 - Max $133,678.86
- Arizona: Min $78,570.43 - Mid $98,213.04 - Max $117,855.64
- Southern California: Min $85,845.47 - Mid $107,306.84 - Max $128,768.20
- Washington: Min $91,301.75 - Mid $114,127.19 - Max $136,952.62
- Wyoming: Min $77,479.17 - Mid $96,848.97- Max $116,218.76
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc.
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement
California Employee Privacy Notice:
https://nuvisionfederal.com/disclosures/ccpa/
Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.
Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at [email protected]. We will work with you to meet your needs in accordance with applicable laws.
Other facts
About Nuvision Federal Credit Union
Our Nuvision team is honored to serve our 150,000 plus members and provide exceptional service, best-in-class products, and great member experiences. We believe that our unique brand of banking makes a substantial difference for all of our members. When it comes to their important financial decisions, our members look to us for trustworthy advice, competitive rates, and most importantly, have meaningful conversations to help them with the life they hope to build. Over the past 85 years, our credit union has adapted and evolved in a constantly changing world. As our founders successfully navigated changes in the aviation world, so too has our credit union succeeded in the face of today’s challenges. We are constantly evaluating the economic climate and charting a course for long-term sustainability. We are proud to serve our members and our communities for the past 85 years, today, and long into the future.
What you'll do
- The Operations Risk Management Manager leads the daily operations of the Risk Management team, ensuring efficient monitoring of card holder resolutions and fraud analytics. They also participate in the SAR Review Committee and oversee physical security initiatives.
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