Responsibilities: 

• Responsible for the preparation of attorney referral documentation to pursue to collection of charged off obligations by civil court action, monitoring the status of the case to conclusion. 
• Responsible for the preparation small claims documentation pursuant to court requirements, monitor the status of the case to conclusion.   
• Responsible for initiation and preparation of documentation to execute on attachable assets upon receipt of court granted judgment. 
• Monitor, receive, and process payments received from courts, attorneys and members for outstanding legal accounts. 
• Ensuring that outstanding balances are updated and accurate
• Works with attorneys, court personnel and members to negotiate settlements, stipulated judgments or payments related to accounts referred to attorney
• Responsible for the satisfaction of judgments upon payment in full of the outstanding obligation.
• Professionally represent the credit union in all scheduled hearings. 
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned. 
• Maintains member and other sensitive information with confidentiality. 
• Treats co-workers and members with respect. 

Qualifications:

• Must possess 2 years of hands-on collection experience, dealing with consumer and real estate loans. Includes skip tracing and asset location and some experience with preparation and documentation for legal action and interaction.
• Must have a strong background and knowledge of all collection laws including small claims and legal proceedings. 
• A full understanding of the Fair Debt Collection Practice Act. 
• Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion 
• Must be able to communicate effectively with members, management, team members and external third parties.  
• Ability to interface with people in a positive manner with empathy, courtesy and tact.  
• Strict attention to detail Ability to work in a fast-paced goal-oriented environment 
• Able to handle difficult calls.  
• Team oriented and the ability to work collaboratively 
• Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work 
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions
• Proficient in Microsoft Office products including: Word, Excel and Outlook 

Preferred Qualifications:

• Credit Union, banking preferred.  
• Paralegal 

Education: Two-year college degree or equivalent related experience, specialized course of study or program 

Website: nuvisionfederal.com/careers

Pay scale by applicable geographic location:

• Alaska: Min $25.90 - Mid $32.37 - Max $38.85

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement