Senior IT Engineer
full-time•London
About this role
About Numan
Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.
• Learn fast.
• Own the quality.
• Succeed together.
• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role
Whether you’re stepping into seniority or a seasoned expert seeking a higher ceiling, this role delivers the autonomy and scale you need. As our primary onsite technical partner in London, you will be essential in ensuring IT is a visible, integrated, and reliable part of the office.
You will move beyond solving tickets to owning initiatives end-to-end, providing the vital technical expertise and insights that help the Lead Engineer shape our broader IT strategy.
Success in this role is all about the balance between high-level project delivery and being a helpful, visible presence on-site. We are looking for someone who can keep the "Business as Usual" (BAU) tasks running smoothly while ensuring that our staff always feel they have a trusted point of contact to turn to for support and guidance.
\n- A Vital Technical Contributor: Partnering with business leads to provide the essential insights needed for strategic decisions that keep our systems in sync with a fast-scaling business.
- Project Lead & Owner: Owning IT projects from planning through to delivery, making sure they align with business goals while keeping a steady hand on daily onsite support.
- A Visible Onsite Partner: Working side by side with other IT engineers while owning the first-line experience for our London office, ensuring users feel heard, supported, and connected to our technology.
- Master of the Juggling Act: Making smart calls on your own priorities to hit project deadlines without letting general support or office infrastructure slip.
- Infrastructure & Security Lead: Managing our fleet of remote assets via MDM (e.g., Kandji), maintaining role-based access via SSO, and ensuring physical office infrastructure (cabling, CCTV) is functional and tidy.
- Technical Mentor: Raising the bar for the wider team by embedding best practices (ITIL) and assisting others with complex troubleshooting.
- A Knack for Juggling Priorities: A proven ability to prioritise in a high-pressure environment, ensuring that complex projects do not distract from the essential daily support our team needs.
- Strong Professional Presence: The communication skills and confidence to work with people across all levels of the business, explaining technical concepts clearly to non-technical colleagues.
- Desire for new challenges: Solid experience in IT or systems administration with a proactive mindset and a readiness to take on the responsibilities of a senior-level role.
- Hands-on Technical Expertise: Proficiency with Google Workspace, macOS, and Windows device management.
- Operational Excellence: Experience with ITSM tools (e.g., Freshservice or Jira Service Desk) and a detail-driven approach to maintaining clear documentation.
- Scripting or automation experience (PowerShell, Python, Bash).
- Familiarity with both macOS and Windows device management.
- IT certifications (CompTIA A+, ITIL, or similar).
Our benefits include...
📈 - Share options.
🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
🩺 - Health insurance with Vitality.
🧸 - Enhanced maternity and parental leave.
🐥 - Nursery benefit provided by YellowNest.
💼 - Employee assistance programme (access to therapy, financial planning and discounts).
⚖️ - Generous pension (includes both employee and employer contributions).
💻 - Flexible working options, including a dog-friendly office in Farringdon.
📚 - Personal training and development budget via Learnerbly.
👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.
🚲 - Cycle to work scheme.
🚆 - Season ticket loan.
% - Discount on Numan products for your friends and family.
🤲 - Paid volunteering days.
📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
What you'll do
- The Senior IT Engineer will partner with business leads to provide insights for strategic decisions and own IT projects from planning to delivery. They will also ensure daily onsite support and maintain a visible presence for users in the London office.
About Numan
Numan is on a mission to make people healthier. We provide healthcare as people need it, and treat common health conditions with personalised plans that alleviate symptoms and fix root causes. We offer integrated care - including diagnostics, medication & supplements, 1-1 clinical care, and digital programs - in one digital platform, to help patients take control of their health.
Ready to join Numan?
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Frequently Asked Questions
What does a Senior IT Engineer do at Numan?
As a Senior IT Engineer at Numan, you will: the Senior IT Engineer will partner with business leads to provide insights for strategic decisions and own IT projects from planning to delivery. They will also ensure daily onsite support and maintain a visible presence for users in the London office..
Is the Senior IT Engineer position at Numan remote?
The Senior IT Engineer position at Numan is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior IT Engineer position at Numan?
You can apply for the Senior IT Engineer position at Numan directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.