Telephony Systems Product Owner

Barbican, London | Hybrid Working | Technology | Fixed-Term Contract: 6 Months | Full-Time

Competitive salary available, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Product Owner, you’ll bring demonstrable knowledge, skills and experience in the field of product ownership, well-developed stakeholder management skills and first-class communication. You will be commercially savvy with the ability to plan, design and build a product roadmap that delivers significant ROI and have a good understanding of how to get the most out of modern telephony platforms and contact centre solutions.

This exciting role will contribute to our purpose to build a healthier nation through ownership of Nuffield Health’s telephony products. You will create a product vision, product roadmap, size benefits and prioritise initiatives.

As our Product Owner, you will:

• Work closely with business analysis and delivery managers to oversee business critical, high-profile projects.

• Work with stakeholders and squad members to prioritise new features, product maintenance and improvements that align with the charity’s targets and strategic pillars.

• Encourage and collaborate with the team to ensure they are self-generating user stories and ideas that deliver value for the backlog.

• Complete regular review sessions with the team and prioritise the product backlog.

• Communicate the strategic importance and specific business/customer objectives of each item on the backlog to the squad.

• Maintain supplier relationships, ensuring Nuffield are getting maximum value for the products and services we ‘buy-in’.

The kind of person we’re looking for:

• Strong stakeholder management skills and ability to effectively communicate at all levels up to C-Suite.

• Fast learner – someone with the ability to get up to speed and deliver value quickly.

• Confident in making priority calls to ensure best use of time and resource to deliver maximum value.

• Ability to balance maintenance with improvements

• Experience working with telephony platforms (e.g. CX One, Teams) and a track record of delivering valuable changes that improve contact centre KPIs, reduce costs and improve employee experience.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.