About this role
Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Team Lead, Critical Facilities Operations and Maintenance is an entry level management role, ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. This role provides training, expertise and experience to their critical facilities operations/maintenance team(s). Regular, predictable attendance is essential for satisfactory performance.This team lead role is accountable for supervising team(s), fostering a collaborative and innovative team culture focused on achieving operational excellence.
What we are looking for
- Supervises the Data Center Technicians and the Facilities Technicians.
- Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
- Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
- Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
- Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
- Analyzes data center equipment to obtain maximum effectiveness and efficiency, safety, cost, equipment longevity, and reliability.
- Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
- Manages and maintains all training documentation; provides documentation to HR.
- Ensures data center operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
- Works with customers to provide successful installs that exceed expectations – delight the customer.
- Supervises the safety and well-being of all CFOps team.
- Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
- Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
- Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
- Performs other duties as assigned.
- Background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
- Knowledge of low voltage systems, including fire, security and PLCs.
- Knowledge of NFPA Electrical, Fire and Life Safety and building codes.
- Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
- Knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
- Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
- Entry level supervisor skills.
- Excellent communication skills, both written and oral
- O 12kV switchgear
- O 480/277 and 208/120 volt electrical generation and distribution systems
- O Diesel powered AC generator plants up to 2MW
- O Static UPS systems
- O Multi-string flooded cell batteries and monitoring systems
- O Static switches
- O PLC and relay logic controls
- O Power monitoring systems
- O Data centre power distribution and management systems
- O VFD Drives
- O Large Centrifugal Chillers
- O Cooling Towers
- O Water Treatment Systems
- O HVAC equipment
- O Computer Room AC Units (CRACs)
- O Kyoto Cooling Units (where applicable)
- O Operating Building Management and Industrial PLC Control Systems
- O Emergency Standby Diesel Generator Systems
- O Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
- O Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
- O Chilled/Condenser Water Pump
- O Well/Vault or Sump Pumps
- O Domestic Water systems, including BackFlow Prevention devices
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Project)
- Ability to train the electrical and mechanical teams on the systems and the procedures.
- Ability to conduct power and fire system capacity, safety and code compliance assessments.
- Ability to logically analyze and solve problems.
- Bachelor’s degree or equivalent in Engineering or similar field
- Solid experience in data center and/or critical facilities.
- Solid experience in critical facilities operations and maintenance engineering.
- Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
- Entry level experience managing and motivating critical facilities operations and maintenance teams.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Other facts
About NTT Global Data Centers
Global Data Centers is becoming a division of NTT DATA. Our global platform is one of the largest in the world, spanning more than 20 countries and regions, including the Americas, Asia Pacific, EMEA and India. NTT is routinely recognized as a Leader by leading networking and data center analysts.
As a neutral operator, we offer access to multiple cloud providers, a large variety of internet exchanges and telecommunication network providers including our own IPv6-compliant Tier 1 Global IP Network. You benefit from tailored infrastructure, and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. We’re ready to facilitate client adoption of next-generation technologies for computing at scale, virtualization, data migration, and cloud and B2B private connectivity both regionally and across the globe.
What you'll do
- The Team Lead supervises Data Center and Facilities Technicians, ensuring optimal uptime and compliance with safety regulations. They are responsible for training, scheduling, and maintaining operational efficiency within the data center.
Ready to join NTT Global Data Centers?
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