About this role
Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
As a Data Centre Operation Technician, you are the first line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7.At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.
What we are looking for
Key Responsibilities: Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire ala rm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc. Ensure Data Hall collocation temperature and humidity are within range. Response and attend to equipment alarm on site. Troubleshoot abnormal incident / fault based on SOP&EOP. Escalated/update accordingly any severity event occurred according to the process and procedures. Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement. Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer. Assist in maintaining up to date drawings, asset and inventory management. Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA. Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc Involve in DC related audit process. Requirements: At least 1 Year of experience in maintenance or facilities functions. Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am) Malaysian citizen. Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent. Fluent in English and Bahasa Malaysia. Mandarin is added advantage. Positive attitude Willingness to commute to CyberjayaWho we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Other facts
About NTT Global Data Centers
Global Data Centers is becoming a division of NTT DATA. Our global platform is one of the largest in the world, spanning more than 20 countries and regions, including the Americas, Asia Pacific, EMEA and India. NTT is routinely recognized as a Leader by leading networking and data center analysts.
As a neutral operator, we offer access to multiple cloud providers, a large variety of internet exchanges and telecommunication network providers including our own IPv6-compliant Tier 1 Global IP Network. You benefit from tailored infrastructure, and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. We’re ready to facilitate client adoption of next-generation technologies for computing at scale, virtualization, data migration, and cloud and B2B private connectivity both regionally and across the globe.
What you'll do
- The Data Center Operations Technician is responsible for daily monitoring of critical systems and ensuring operational uptime. They respond to incidents, manage vendor activities, and maintain compliance with safety procedures.
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