Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Director, GID Operational Excellence is a senior management role responsible for leading a team of Business Analysts to deliver strategic insights and operational excellence across global construction initiatives. This role drives the development and maintenance of scalable tooling platforms, actionable analytics, and integrated monitoring solutions to enhance performance, compliance, and transparency. The manager partners with cross-functional teams to align tooling capabilities with evolving business needs, fosters innovation in data architecture and visualization, and ensures continuous improvement through governance frameworks.

What we are looking for

KEY RESPONSIBILITIES

Provide operational direction and leadership to a team of Business Analysts.

Develop and maintain scalable tooling platforms that support operational excellence across global construction.

Deliver actional analytics and dashboards to enable data-driven decision-making.

Integrate monitoring, automation, and reporting tools to enhance visibility, performance, and compliance.

Partner with cross-functional teams to align tooling capabilities with evolving business needs and strategic goals.

Drive innovation in data architecture and visualization to support continuous improvement and transparency.

Ensure delivery of multiple projects across the team and manage escalations effectively.

Foster a collaborative and innovative team culture focused on operational excellence.


KNOWLEDGE & ATTRIBUTES

Extensive understanding of business practices and processes.

Excellent leadership and team management skills.

Deep expertise in systems, processes, and technologies relevant to business analysis.

Advanced analytical and problem-solving capabilities.

Strong communication and interpersonal skills to engage senior stakeholders.


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ACADEMIC QUALIFICATIONS & CERTIFICATIONS

Bachelor's degree or equivalent in Engineering, Business, Information Technology or related field.

Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)


REQUIRED EXPERIENCE

Advanced experience in Business Analysis within a global matrixed technology services environment.

Extensive experience in project management methodologies, tools, and practices.

Extensive experience managing data center construction projects.

Extensive experience in business requirement gathering, use case definition, and process mapping.

Extensive experience implementing new services and systems.

Demonstrated experience through successful management of multiple complex projects.

Experience leading and managing Business Analysis teams, or teams experienced in systems delivery.

PHYSICAL REQUIREMENTS

Remain stationary for long periods of time.

Operate computer, peripherals, and other office equipment.

Perform work during US business hours and time zones.


WORK CONDITIONS & OTHER REQUIREMENTS

Perform work from a remote location with stable internet connection.


This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $190,000 - $225,000

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.