Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps. Perform patching, version upgrades, and maintenance of supported applications. Support deployment activities for Run applications, ensuring adherence to change management processes. Monitor application health and proactively address performance or availability issues. Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines. Maintain documentation for configurations, patches, and operational procedures. Ensure compliance with security standards and governance policies. Provide customer-focused support and timely communication during incidents and planned maintenance. Participate in on-call rotations and provide after-hours support when required. Expertise in application administration and troubleshooting. Knowledge of ITIL processes and SLA adherence. Strong understanding of security and compliance practices. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and adapt to changing priorities. Willingness to provide support during off-hours and weekends as needed. Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines. Experience with GRC platforms like MetricStream. Knowledge of Agile and DevOps practices. Exposure to automation tools for patching and deployments. Minimum 3 years in Tech Operations or Application Support roles. Minimum 3 years hands-on experience with JIRA, GitHub, and Azure DevOps. Minimum 3 years experience with patching, software version management, and deployment processes.