About this role
Provide 24x7 operational support with end-to-end ownership of SLAs, KPIs, and service availability Handle L3/L4 escalations, root cause analysis, and preventive actions Ensure adherence to ITIL processes (Incident, Problem, Change, Release) Perform impact analysis, risk assessment, rollback planning, and validation Support modernization initiatives including containerization and platform consolidation Design, implement, and support HA/DR architectures, including: Perform DR drills, failover testing, and documentation Perform performance tuning (thread pools, JVM tuning, connection pools) Implement security best practices, including SSL/TLS, certificates, hardening, and access controls
Other facts
About NTT DATA
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
What you'll do
- Provide 24x7 operational support with end-to-end ownership of SLAs, KPIs, and service availability. Handle L3/L4 escalations, root cause analysis, and preventive actions.
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