About this role
o Availability to work 45 hours per week o General L1 support for hardware and MS Office packages o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reports o Document troubleshooting steps and detailed description of the customer incidents and requests o Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Other facts
About NTT DATA
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
What you'll do
- Provide general L1 support for hardware and MS Office packages, as well as advanced technical support for in-house applications. Document troubleshooting steps and customer incidents while applying diagnostic techniques to identify and resolve problems.
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