About this role
End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. Addressing user tickets regarding hardware, software, and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems 1- 3 years of experience in Desktop and Laptop support. Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals
Other facts
About NTT DATA
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
What you'll do
- The role involves addressing user tickets related to hardware, software, and networking issues, guiding users through installations, and conducting remote troubleshooting. Additionally, the associate will customize desktop applications and document technical issues and solutions.
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